About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

The Director of CX Partnerships & Alliances, plays a pivotal role in shaping our partner ecosystem. Responsibilities include assessing our current partnerships, designing and implementing a comprehensive partner program, and expanding our alliance strategy to unlock new revenue streams and opportunities for growth. This role requires results-oriented leadership, with a focus on delivering measurable business outcomes through cultivating strong relationships with internal and external stakeholders

Primary Job Responsibilities

• Partner Ecosystem Assessment:

o Continuously evaluate and optimize the current partner landscape to drive growth and identify emerging opportunities.

o Develop a deep understanding of the existing partner ecosystem to inform strategic decision-making.

• Partner/Alliance GTM Strategy Development:

o Design and implement a scalable go-to-market model, including lead generation, resell and co-sell programs, and marketing development fund (MDF) initiatives.

o Develop strategies to enhance partner collaboration, ensuring mutual success and measurable business outcomes.

• Program Execution and Enablement:

o Roll out the partner program, ensuring alignment with internal stakeholders and seamless execution.

o Provide training, enablement, and tools to ensure partner success.

• Strategic Growth:

o Identify new, high-potential revenue streams through innovative partnerships.

o Expand alliances with diverse, high-impact collaborations that align with Foundever's strategic goals.

• Executive Engagement:

o Build and maintain strong relationships with C-suite executives and senior leaders, fostering trust and alignment.

• Collaboration and Leadership:

o Lead cross-functional teams to ensure alignment of objectives across departments such as sales, marketing, and product.

o Facilitate regular strategic meetings with partners and internal stakeholders to ensure mutual success.

• Thought Leadership:

o Stay ahead of market trends and emerging technologies to inform and enhance alliance strategies.

• Protect company assets, systems, proprietary and confidential information in accordance with Foundever Associate Agreement. 

• Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s policy.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field

• 10+ years of business development or solution selling experience in the professional services space, including expertise in:

o Technology services, including consulting and development

o Contact center solutions

o Cloud enablement, migration, and modernization

o Public cloud managed services

o CX-related AI (e.g., Virtual Agent, Agent Assist, Gen AI)

• Proven experience managing complex partner relationships and building high-impact, revenue-generating alliances.

• Strong business acumen with a results-oriented mindset, able to design and execute revenue-generating initiatives.

• Exceptional communication and negotiation skills, with the ability to influence and align stakeholders at all levels.

• Strong leadership abilities, thriving in a fast-paced environment and managing multiple priorities effectively.

• Familiarity with CRM tools such as Salesforce, and proficiency in MS Office Suite.

• Ability to travel up to 35% domestically and internationally.

Pre Employment Requirements

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years. 

EEO Statement 

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination