As the Head of Customer Operations for Ford Pro Solutions, you will be responsible for leading and scaling our customer-centric operations across North America and Europe. This pivotal role encompasses customer onboarding, customer success, and billing operations, ensuring a seamless and valuable experience for our customers throughout their journey with Ford Pro. You will drive operational excellence, improve customer satisfaction, and contribute directly to revenue growth and customer retention.

You will lead a diverse team, fostering a culture of collaboration, innovation, and continuous improvement. Your strategic vision and operational expertise will be critical in optimizing processes, implementing best practices, and leveraging data to drive informed decision-making.