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Trust, engagement, competence, respect and passion – these are the values under which North Shore Healthcare operates every day. Our dedicated team of professionals strive to deliver quality care to our residents and their families. We are one of the leading employers and providers of post-acute care in the Midwest and we are seeking exceptional individuals to join our team. If you value being a leader, working in a progressive environment and having opportunities to grow in your career, North Shore Healthcare is the Right Choice for you.

Summary of position

Responsible and accountable for the successful management of assigned central billing office functions and accounts receivable results for facilities within the Central Billing Office. Supports an environment that promotes optimal efficiencies, staff retention and superior quality of central billing office staff

Essential Job Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Oversees the successful completion of assigned central billing office tasks and responsibilities. Strives for compliance by all Central Business Office (CBO) associates with internal control objectives and state and federal regulations Assures provision of appropriate training to all CBO associates that is necessary to successful job performance, consistent with company standards and expectations Reviews, analyzes and interprets accounts receivable data to monitor progress toward established goals; identifies deterrents to success and implements improvements as necessary to enhance efficiencies and results Communicates progress and continuing obstacles to Senior Director, Executive Directors and regional management teams, verbally and /or in writing Participates in the development and successful implementation of plan (s) of improvement as indicated, recommended and /or required by regional management and /or corporate leaders. Conducts monthly AR reviews with CBO staff to ascertain status of accounts and discuss collection strategy Establishes performance expectations for direct reports. Prepares and conducts written performance evaluations for all direct reports in accordance with company policy Provides continual guidance and counseling as needed to strengthen skills and correct performance weaknesses of direct reports Takes action needed to resolve ongoing performance problems, including disciplinary actions, termination, staffing adjustments and /or realignment of duties Promotes open communication between internal and external customers and associates to cultivate cooperative efforts, improve process flow and assure consistently positive outcomes; maintains a strong working rapport with critical contacts and liaisons such as Medicaid caseworkers, resident representatives, administrators and regional teams Performs other duties as assigned Responsible for interviewing staff for the Central Business Office Approve Bad Debt Write-offs

Qualifications: Associate degree in accounting, healthcare administration or business management, or high school diploma and equivalent professional level knowledge and work experience in a related field. Minimum of three years experience in healthcare billing, collections and / or accounts receivable. Minimum of two years experience supervisory and / or management experience. Comprehensive knowledge of health insurance plans, entitlement programs, including eligibility and coverage criteria, application / enrollment procedures, pre-authorizations and certification requirements, coordination of benefit rules and billing procedures. Fundamental understanding of automated billing systems. High level of professionalism and leadership ability. Strong interpersonal skills, ability to encourage open communications, foster cohesive working relationships and cultivate a team oriented office environment. Ability to audit patient accounts, assess accuracy and collectibility of account balances and initiate appropriate collection actions. Strong organizational skills, including the ability to prioritize and manage multiple tasks. Excellent communication and training skills. Basic understanding of Excel and Word. Ability to maintain regular attendance Benefits:

We offer a comprehensive benefit packages which includes:
Health insurance for full-time employees starting the first of the month following 30 days of employment Dental and vision insurance for full and part-time staff 401(K) Program for full and part-time staff 6 paid holidays plus one floating holiday for full-time staff Company paid life insurance for full-time staff Voluntary life and disability insurance for full-time staff Paid Time Off

Our mission is to establish a culture that reinforces the values necessary to be the premier health services provider and employer in each of the communities we serve. We understand that choosing where you want to go in your career is a big decision. We would like the opportunity to show you that North Shore Healthcare is the Right Choice for you.