About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role
The Director of Catering at Four Seasons Hotel will lead and manage the catering team, ensuring efficient execution of events while maximizing revenue and delivering a high-quality experience for all guests. This leadership role requires a blend of strategic vision, operational expertise, and exceptional client service skills to ensure the seamless delivery of events that align with the brand's luxury standards.

What you will do

Team Leadership & Development:

Lead, mentor, and manage the catering team, fostering a culture of excellence and teamwork.

Conduct performance evaluations, provide coaching, and support career development for team members.

Sales and Revenue Management

Actively solicit and secure new business, including corporate, social, and group events.

Optimize space utilization and manage function space allocation to maximize revenue.

Work with Sales & Marketing and Revenue teams to develop event pricing strategies for related market segments and forecasting.

Lead sales activities, including responding to inquiries, managing leads, and driving event conversions.

Build and maintain relationships with key accounts, event planners, and stakeholders.

Work with the Director of Banquet Operations and Executive Chef to monitor and manage Banquet and Food & Beverage expenses and revenues.

Technical and Functional Competencies

Ability to formulate catering sales manager goals and budget setting.

Liaise with department heads such as Chefs, Banquet Managers, and Front Office Managers to ensure smooth execution of all Catering and Group events.

Oversee audio-visual requirements and ensure all logistical aspects of the event are handled efficiently.

Prepare reports on booking pace, forecasting, month-end analysis, and other relevant metrics.

Ensure team and relevant operating departments are kept up to date with competitor activities and provide insights on the market when required.

Ensure compliance with safety and sanitation standards.

Quality Assurance & Compliance:

Monitor industry trends and competitor activities to ensure the hotel remains at the forefront of catering excellence.

Ensure compliance with health and safety standards, as well as Four Seasons' policies and procedures.

What you bring

Strong commercial acumen, leadership, and team management skills, with the ability to lead, motivate, and inspire team members.

Commitment to employee training, learning, and development, fostering a positive and productive work environment.

Proven experience in event planning, catering, and sales management (i.e. familiarity with sales processes, lead management, and customer relationship management. Experience with budgeting, forecasting, and revenue management for events. Knowledge of local market trends and competitive landscape.)

Understanding of catering and conference services, menu planning, food and beverage service standards, and banquet operation matters (i.e. audio-visual requirements, space management, event logistics). Knowledge of event management software (e.g., Golden Sales & Catering, Opera or similar tools).

Strong organizational and problem-solving abilities. Ability to manage large teams, handle complex schedules, and coordinate across departments.

Excellent interpersonal and influencing skills in building and maintaining relationships across departments and with guests, creating a memorable and high-quality experience.

Excellent verbal and written proficiency in both Japanese & English (business level)

Note: This position is open only to candidates with valid Japanese work authorization. ​

  
What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning
•    Complimentary Employee Meals