Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort isn't just a place to work; it's a dynamic experience. At Naples Grande Beach Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you are just starting your career or looking to advance in the industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today. Overview Position Summary: The Director of Beach Operations is responsible for the strategic oversight and day-to-day management of all beach-related amenities, services, and personnel. This role ensures exceptional guest experiences through operational excellence, a strong safety culture, environmental stewardship, and personalized beachside hospitality. The Director will lead a dynamic team including beach attendants, tram cart drivers, and Food & Beverage Staff. Key Responsibilities: Leadership & Team Management: · Recruit, train, and manage a high-performing beach operations team. · Set service standards aligned with the resort’s brand and guest expectations. · Schedule and coordinate daily team operations, ensuring adequate staffing for peak periods and events. · Foster a culture of guest-centric service, professionalism, and accountability. Guest Experience & Resort Integration: · Oversee the delivery of elevated beachside services, including chair and cabana setup, food & beverage coordination, and water sports activities. · Collaborate with the F&B, Spa, Concierge, and Events teams to provide seamless beach experiences. · Handle VIP requests, guest feedback, and service recovery promptly and professionally. Safety & Compliance: · Lead emergency response planning and drills, serves as the primary point of contact for beach-related incidents. · Maintain all safety equipment, signage, and protocols in accordance with Florida Department of Health and resort standards. Operations & Facility Management: · Oversee maintenance and cleanliness of all beach facilities, including restrooms, walkways, cabanas, and equipment storage. · Coordinate with engineering, housekeeping, and groundskeeping teams to maintain pristine beach conditions. · Monitor and manage inventory for beach supplies, recreational equipment, and uniforms. Environmental Stewardship: · Implement eco-conscious practices in line with local environmental guidelines and resort sustainability goals. · Liaise with coastal management authorities to ensure responsible use of beach areas and marine ecosystems. · Organize and participate in beach cleanups, sea turtle protection efforts, and environmental awareness initiatives. Budget & Reporting: · Develop and manage the department’s annual operating budget. · Track KPIs, guest satisfaction scores, and operational performance for regular reporting to executive leadership. · Identify opportunities for revenue growth through beach services, rentals, and special programming. Qualifications Education & Experience: · 5 years of progressive leadership experience in F&B operations, beach or recreation management, preferably in a resort environment. · First Aid certifications required. · Serve Safe Certified Preferred: · Previous experience working at a Florida coastal resort or private club. · Knowledge of Florida beach regulations, coastal permitting, and sea turtle nesting laws. Skills & Attributes: · Exceptional leadership, communication, and guest service skills. · Calm and confident decision-maker in high-pressure or emergency situations. · Comfortable working long hours outdoors in a beachfront environment. · Detail-oriented with strong organizational and time-management abilities. --- Compensation: · Competitive base salary + annual performance bonus · Comprehensive benefits package including health, dental, vision, 401(k), and paid time off · Resort discounts and access to amenities --- Work Schedule: · Full-time with weekend, holiday, and peak-season availability required · On-call availability for emergencies and special events