The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Director of Banquets leads the strategic planning and daily operations of Banquets, ensuring exceptional service, strong financial performance, and team development. This role drives employee engagement, maintains competitive market positioning, and maximizes revenue while upholding MGM Resorts International standards.
THE DAY-TO-DAY:
Provides strategic and hands-on leadership for all banquet operations, ensuring exceptional service, financial performance, and operational efficiency.
Oversees departmental financials, monitors profit margins, and partners with the Director of Catering to develop and manage operating and capital budgets.
Leads staffing strategies by establishing guides, supporting department heads in resource planning, and maintaining alignment with budgeted labor goals. Drives training initiatives across all teams to uphold luxury service standards and ensure role clarity, consistency, and excellence in execution.
Facilitates cross-departmental communication to support the successful planning and delivery of convention and banquet events.
Delegates responsibilities clearly to the management team, provides consistent follow-up, and ensures accountability. Regularly conducts team meetings to align on company updates, operational goals, and solicit team feedback for improvement. Maintains strong relationships with internal and external stakeholders to influence decisions and enhance the guest experience.
Oversees the accurate processing and reconciliation of banquet billing and client sign-offs, ensuring all charges are properly tendered.
Collaborates with facilities and related departments to maintain the convention and banquet spaces to luxury standards. Researches and evaluates new processes, equipment, and service innovations to drive competitive advantage.
Responds to guest needs with urgency and professionalism, using SHOW Service Basics to resolve issues effectively.
Champions a positive work culture focused on teamwork, recognition, feedback, and employee satisfaction, while reinforcing key strategies around service, financial responsibility, and asset management.
THE IDEAL CANDIDATE:
The ideal candidate holds a bachelor’s degree (preferred) and brings at least 4 years of relevant experience in high-volume food and beverage operations.
They possess expert-level knowledge of food, wine, and beverage service, along with a solid understanding of menu development and F&B cost controls.
This individual demonstrates a strong track record in managing health and sanitation compliance, strategic planning, and project execution.
They are highly organized, able to balance multiple priorities with sound decision-making, and thrive in dynamic environments. Flexibility to work varied shifts, including nights, weekends, and holidays, is essential.
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19949
Are you ready to JOIN THE SHOW? Apply today!