**Description** **The Role** + Leadership and oversight of their teams + Proactive contact with field on a monthly basis to facilitate revenue booking through various reporting + Assist the NA B2C leader in setting yearly goals and budgets + Responsible to deliver target operating model with high quality and client satisfaction + Required to work with Mumbai leadership to coordinate work performance and quality within their teams + Consistency regarding SLA’s + Responsible for Metrics Management + Travel to India and field offices as required + Responsible for hiring, monitoring, coaching and terminating management staff within the US team as necessary + Responsible for yearly performance appraisals for each Agency Manager + Responsible for defining clear expectations of team progress then monitoring those expectations (goal setting) + Responsible for accuracy and on-going review and maintenance of the office specifics **_Note:_** Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. **Qualifications** **The Requirements** + High school diploma or equivalent required. + College degree in accounting/ business management preferred. + Extensive team facilitation and management experience needed. + Complete knowledge of insurance accounting principles and practices + Ability to negotiate and influence stakeholders + Ability to assess business and staffing requirement for processing + Ability to consistently maintain a positive and professional attitude with the ability to motivate others + Individual that is self-motivated and presents a professional image + Takes initiative to learn new things and actively pursues opportunities to improve current process + Has good attendance and is dependable + Ability to maintain confidentiality concerning departmental issues and/or staff members + Ability to work overtime when necessary without prompting + Ability to communicate well with staff, Mumbai, field offices and senior management + Conflict resolution skills + Knowledge of insurance business + Critical thinking & analytical skills + Exceptional oral communication skills EOE, including disability/vets