The Director - IT Application Development, Crew Ops Technology has responsibility for critical systems that enable Pilot and Flight Attendant scheduling. The technology is critical for scheduling crew for flights today and tomorrow and managing through irregular operations. These applications are some of the most critical in the airline and require robust and efficient architecture and maintenance. This role will also be responsible for leading a team that will support in driving the transformation aimed at modernizing and optimizing our crew experience.

Our team designs, develops and maintains massively scaling technology solutions. This includes development, implementation, and maintenance of innovative technologies within United architecture standards and ensuring the effective and efficient delivery of new business capabilities as well as 7x24 support and resiliency.

It is critical that this role establish and maintain strong business relationships with both senior and operating level business leaders and be the key interface point of contact with the business. This position reports to the Managing Director of Crew Catering Technology.

Job overview and responsibilities

Strategy, vision, and stakeholder management

Develop and adapt a multi-year application development strategy in line with corporate and IT goals.Stay informed of business strategy and performance and understand business processes to recommend IT improvements.

Communication and Stakeholder management

Establish and maintain strong business relationships with senior and operating-level business leaders to communicate strategy, goals, and program updates.

Project Delivery and technology management

Lead and oversee projects to ensure delivery of projects are within the committed budget, on schedule, and the quality of individual projects meets the overall department performance goals.Align with business partners on delivery success criteria and ensure technology solutions follow architectural standards and security requirements.Develop project governance including status reporting.Ensure reliability and stability of applications.

Leadership

Empower, coach, and develop team members.Establish department and individual goals, including performance reviews and career and performance plans.

Assess and recommend improvements to the organizational structure, roles, and responsibilities.

This role is Hybrid out of Chicago, IL.

The Director - IT Application Development, Crew Ops Technology has responsibility for critical systems that enable Pilot and Flight Attendant scheduling. The technology is critical for scheduling crew for flights today and tomorrow and managing through irregular operations. These applications are some of the most critical in the airline and require robust and efficient architecture and maintenance. This role will also be responsible for leading a team that will support in driving the transformation aimed at modernizing and optimizing our crew experience.

Our team designs, develops and maintains massively scaling technology solutions. This includes development, implementation, and maintenance of innovative technologies within United architecture standards and ensuring the effective and efficient delivery of new business capabilities as well as 7x24 support and resiliency.

It is critical that this role establish and maintain strong business relationships with both senior and operating level business leaders and be the key interface point of contact with the business. This position reports to the Managing Director of Crew Catering Technology.

Job overview and responsibilities

Strategy, vision, and stakeholder management

Develop and adapt a multi-year application development strategy in line with corporate and IT goals.Stay informed of business strategy and performance and understand business processes to recommend IT improvements.

Communication and Stakeholder management

Establish and maintain strong business relationships with senior and operating-level business leaders to communicate strategy, goals, and program updates.

Project Delivery and technology management

Lead and oversee projects to ensure delivery of projects are within the committed budget, on schedule, and the quality of individual projects meets the overall department performance goals.Align with business partners on delivery success criteria and ensure technology solutions follow architectural standards and security requirements.Develop project governance including status reporting.Ensure reliability and stability of applications.

Leadership

Empower, coach, and develop team members.Establish department and individual goals, including performance reviews and career and performance plans.

Assess and recommend improvements to the organizational structure, roles, and responsibilities.

This role is Hybrid out of Chicago, IL.

What’s needed to succeed (Minimum Qualifications):

Bachelor’s degree in computer science or related field.9 years of relevant experience.7 years of application development.5 years of management experience in an IT or leadership-related role.Requires advanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processes.In-depth understanding of application development processes, methodologies, and lifecycle management.Familiarity with emerging technologies, including cloud services, software architecture, and cybersecurity practices.Excellent communication skills to effectively liaise with technical teams and business leaders.Ability to build strong relationships with internal and external partners, vendors, and service providers.Collaboration skills to work across different departments and foster a team-oriented environment.Must be legally authorized to work in the United States for any employer without sponsorship.Successful completion of interview required to meet job qualification.

Reliable, punctual attendance is an essential function of the position.

What will help you propel from the pack (Preferred Qualifications):

Master’s degree preferred.Experience with Agile development.Experience with cloud delivery.Experience in application development delivery of med-large scale projects/programs.Experience in airline technology experience is a plus.Experience in custom application development delivery on large scale projects/programs.Experience using and applying Agile and Lean principles to improve IT operations.Experience implementing IT solutions in the airline industry a plus.

What’s needed to succeed (Minimum Qualifications):

Bachelor’s degree in computer science or related field.9 years of relevant experience.7 years of application development.5 years of management experience in an IT or leadership-related role.Requires advanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processes.In-depth understanding of application development processes, methodologies, and lifecycle management.Familiarity with emerging technologies, including cloud services, software architecture, and cybersecurity practices.Excellent communication skills to effectively liaise with technical teams and business leaders.Ability to build strong relationships with internal and external partners, vendors, and service providers.Collaboration skills to work across different departments and foster a team-oriented environment.Must be legally authorized to work in the United States for any employer without sponsorship.Successful completion of interview required to meet job qualification.

Reliable, punctual attendance is an essential function of the position.

What will help you propel from the pack (Preferred Qualifications):

Master’s degree preferred.Experience with Agile development.Experience with cloud delivery.Experience in application development delivery of med-large scale projects/programs.Experience in airline technology experience is a plus.Experience in custom application development delivery on large scale projects/programs.Experience using and applying Agile and Lean principles to improve IT operations.Experience implementing IT solutions in the airline industry a plus.