We are seeking a talented individual to join our Investments team at Mercer. This role will be based in Gurgaon/Mumbai/Noida. This is a hybrid role that has a requirement of working at least three days a week in the office.

Director – Operations Due Diligence - Investments

Mercer Wealth is a leading global provider of investment consulting services. We offer customised advice at every stage of the investment decision, risk management and investment monitoring process. In addition to core consulting, we have developed a number of specialist teams; the Financial Strategy Group, Mercer Sentinel, Manager Research, Responsible Investment and Fiduciary Management, thereby ensuring we offer a full range of services to our clients.

We are looking for talented colleagues who understand the financial services industry and the operational functions of investment managers. Will work as part of a team of ODD specialist and client consultants.

We will count on you to:

Work as an extension of the UK/US team to conduct operational due diligence risk assessments of investment managers using Mercer Sentinel’s framework incorporating house views as appropriate

Understanding of investment manager middle and back office operations, fund administration, portfolio accounting, custody, regulatory compliance and other relevant industry experience

Maintaining knowledge of operational risk frameworks across the Mercer universe of asset classes, including equity and fixed income, hedge funds, private equity, private debt, real estate and infrastructure

Liaise with investment managers to collate information, coordinate on-site visits and schedules

Review responses and documentation provided by investment managers for the risk assessment and author research notes in advance of the meeting of the onsite team to support the onshore team

Support virtual investment manager “on-site” visits through the preparation of pre-meeting notes, note taking in the meeting and producing high quality draft written reports after the meeting

Challenging and improving operational processes for Mercer’s ODD framework

Contribute to Mercer Sentinel’s intellectual capital through market research and process innovation

Contribute towards Mercer Sentinel’s other products including but not limited to Surveys and Operational Reviews; support onshore team’s efforts towards key projects or activities including business development among others.

Update and maintain pertinent tools/database with relevant information including research publications and coordinate with asset managers for requisite data and for scheduling research calls; prepare and distribute Ratings Committee (RC) minutes from the weekly RC call.

Project management, work allocation, real-time capacity management, peer review, process training and development of team members

Lead and manage end-to-end operations and ensure the seamless delivery of reports/projects.

Liaison with stakeholders to build relationship for service delivery management.

Play anchor role for all strategic projects and provide directions to the team.

Prepare and manage KPIs and handle escalations.

Lead efforts for people engagement, knowledge development initiatives for the team, and ensure adherence to compliance policy and organizational imperatives.

Driving Process Improvement Initiatives and delivering results in line with Business Priorities

Demonstrate subject matter expertise in leading the ODD vertical

Maintain updated investment due diligence notes, meeting notes and recommendations in proprietary database

Ensuring storage and organizing data on a central database

What you need to have: 

A Master's degree in economics, finance or other business-related areas with a high level of written content

Professional qualification (Actuarial, ACA, ACCA, CFA or equivalent) – preferential requisite

12+ Years  of experience with operational due diligence investment management, operations, fund management or investment consulting

Previous experience in operational risk analysis, fund administration, and or financial / portfolio accounting would be beneficial

Thorough knowledge of Microsoft Office applications (Word, Excel, PowerPoint)

Takes ownership for work, always ensuring standards and deadlines are met and keeping others informed and up-to-date

Works well under pressure, with the ability to prioritise and manage multiple tasks, stakeholders and deliverables simultaneously; candidate may be expected to attend calls with US based asset managers couple days in a week; responsibilities may stretch to taking calls with asset managers in other geographies including Pacific, UK, Europe, Middle East and Asia depending on the business requirements.

Excellent organisational and time management skills

Openly shares information and own expertise with colleagues

Possess excellent team working skills in a global/remote working environment

What makes you stand out:

Demonstrates excellent oral and written communication skills

Self-motivated with an eagerness to learn and a positive work ethic

Challenges existing practices and conventional thinking

Highly proficient in Microsoft Excel and other core Microsoft Office products (Word, PowerPoint, etc.)

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.