At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Description:

American Express National Bank (AENB) is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products. AENB accounts for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB, in partnership with the various businesses, functions and executive officers. The AENB COO Office also plays an enterprise role in driving greater consistency, effectiveness, and efficiency across the first line via its Strategic Planning, Control Management, Program Management, and Governance functions.

The Director, Enterprise Affiliate Management (EAM) Relationship & Contact Management will be responsible for leading a team of colleagues who manage aspects of the EAM program. The Director will be responsible for leading a team of managers and analysts that establish and maintain affiliate contracts including service level agreements, ensuring adherence to those service level agreements, and supporting audit and exam responses and remediation management. The Director will also be responsible for adherence to governance processes that support Transfer Pricing, Outsourcing Governance, and compliance with the American Express Policy on Third-Party Management and the Interagency Guidance on Third-Party Relationships: Risk Management.

Strong attention to detail, risk management, leadership, collaboration, and communication skills are essential to succeed in this role, as it requires regular interaction with cross-functional teams and regulatory compliance work. The successful candidate will have a broad understanding of affiliate management practices, contacting, monitoring and reporting, as well as the ability to ensure compliance with regulatory and policy requirements. In-depth knowledge of American Express legal entities, products, organizations, and processes will be required to effectively collaborate with key partners while executing new agreement requests and/or refreshing existing agreement inventory.

Key Responsibilities Include:

Direct a team of managers and analysts that facilitate the end-to-end contract lifecycle management and approval process for service level agreements and ensure all activities are executed in accordance with the Interagency Guidance on Third Party Relationships: Risk Management. Engage relevant stakeholders throughout contracting decisions while ensuring adherence to legal/regulatory and/or Outsourcing Governance requirements and Third-Party Management requirements. Maintain strong working relationships with key business partners including but not limited to, GCO, Tax, Transfer Pricing, Finance, Outsourcing Governance, and various business units. Manage the audit and exams from regulators, internal audit, and 2nd line testing functions, including project managing remediation efforts of any findings that may come from those. Lead a team of managers and analysts that ensures each contract record, supporting documents and contract metadata are properly entered into the Contract Management System, including agreement risk and performance metrics, where applicable Drive initiatives through a team of managers and analysts responsible for the negotiation and refresh, of affiliate agreements, including the creation of affiliate agreements on a risk-based approach. Facilitate regular, ongoing Affiliate discussions with Business Unit Affiliate Owners to ensure service descriptions and performance metrics are documented appropriately, and that service obligations are being met. Ensure Affiliate Owners are adhering to the standards, procedures, and processes to drive compliance with AENB’s Third-Party Management Policy and the Interagency Guidance on Third Party Relationships: Risk Management.Support the execution of the affiliate risk assessment process. Assist agreement approvers by conducting system demonstrations and troubleshooting within the Contract Management System (CMS) and DocuSign. Develop and maintain a clear communication strategy to engage and inform business partners. Maintain and promote the Blue Box Values by ensuring that work is completed to the highest professional, legal, and regulatory standards, and that the activities subject to approval comply with the Company's stated business ethics. Lead a team of managers and analysts in the EAM Relationship & Contact Management team.

Minimum Qualifications

Strong organizational skills, positive attitude, strategic thought leadership, and ability to anticipate needs. Strong relationship skills including the ability to effectively and professionally communicate and build positive working relationships across all levels within the organization. Proven ability to proactivity identify areas of potential risk and implement processes to control and mitigate that risk. Strong written and oral communication skills; good presentation skills with the ability to influence business leaders and partners and understand and communicate linkages across initiatives and disciplines. Ability to translate highly technical and complex information into easily understandable terms and define, analyze, interpret, and report meaningful results. Experience working with internal and external auditors and supervisors. Strong attention to detail and superior organizational and follow through skills. An understanding of American Express products, processes, organization, and governance processes. Proven ability to focus on innovation and process improvements. Proven to have a global mindset; able to work well across time zones and cultures; demonstrated ability to function as a member of a global team

Preferred Qualifications

Prior experience with Affiliate Risk Management and the Interagency Guidance on Third Party Relationships: Risk Management a plus. Undergraduate degree required. Advanced degree in Business Administration, MIS, Finance, Accounting or related is a plus.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.