Director, Documentation Quality and Care Transitions
Location: Holy Cross Health
Schedule: Full-Time
Position Purpose
Holy Cross Health is seeking a strategic and experienced Director of Documentation Quality and Care Transitions to lead a system-wide program focused on improving documentation, reducing readmissions, and optimizing resource utilization. This role is responsible for developing and directing initiatives that support denials prevention, clinical documentation improvement, palliative care, and care transitions. The Director will collaborate across departments and facilities to ensure high-quality, cost-effective care delivery aligned with the mission of Trinity Health and Holy Cross Health.
What You Will Do
Lead and manage integrated programs for documentation quality, readmission prevention, and care transitions across Holy Cross Hospital, Holy Cross Germantown Hospital, and Holy Cross Network.Supervise staff in areas including palliative care, clinical documentation improvement, denial prevention, and readmission management.Oversee compliance with regulations affecting patient status and insurance, and guide staff interactions with external agencies.Collaborate with the Medical Director of Care Management and other leaders to implement departmental policies and initiatives.Provide education and consultation to clinical staff, medical staff, patients, and families to support documentation and care transition goals.Analyze data at both individual and aggregate levels to identify trends and drive performance improvement.Promote quality outcomes, patient satisfaction, and cost-effective care through coordinated efforts and strategic planning.Minimum Qualifications
Education:Master’s degree or higher in a healthcare-related field (e.g., Nursing, Social Work, Healthcare Administration, Medicine) required.Licensure:Must maintain licensure recognized by the State of Maryland if trained in a clinical specialty.Experience:Minimum of 5 years in care management or a related field.At least 2 years of leadership experience in case management, utilization review, or a closely related area.Experience with clinical documentation improvement initiatives strongly preferred.Skills:Extensive knowledge of payer mechanisms and clinical utilization management.Strong interpersonal and team collaboration skills.Proven ability to lead through influence and build effective relationships across all levels.Familiarity with regulatory and accreditation standards related to discharge planning and resource utilization.Proficiency in computer systems and data analysis tools.Position Highlights
Strategic leadership role in a mission-driven healthcare organization.Opportunity to shape system-wide initiatives that improve care quality and efficiency.Collaborate with multidisciplinary teams across multiple facilities.Benefits:
Comprehensive benefit packages available, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from first day of employment.Work/Life balance with flexible schedules.Free onsite parking.Daily Pay ProgramOur mission and core values are what drives each member of Holy Cross Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.Pay rate: $54.94 - $82.40
Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Ministry/Facility Information:
Holy Cross Health is a Catholic, not-for-profit health system that serves the two most populous counties in Maryland, Montgomery and Prince George’s, with a commitment to being the most trusted provider of health-care services in the area. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan. Holy Cross Hospital, in Silver Spring, is one of the largest hospitals in Maryland, and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus, enhanced by an educational partnership. The Holy Cross Health Network operates primary-care practices and affordable health centers, and offers a wide range of innovative, community-based health and wellness programs. Specialty care, home care and hospice services round out Holy Cross Health’s high-quality and coordinated continuum of care that aims to improve health and let you live life on your own terms.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.