Director Digital Research Operations
Spaulding Rehabilitation
Site: Mass General Brigham Incorporated
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
Research-infused care sets Mass General Brigham apart
As a national leader in innovation, our patient-centered mentality and systemwide collaborative approach are the keys to research breakthroughs that drive medical innovation, gain new knowledge, and improve patient outcomes. Our physician-scientists—in the lab, in the clinic, and at the bedside—work tirelessly to understand the effects of debilitating diseases and our patient’s needs to help guide our studies and improve patient care.
Mass General Brigham has over 200 years of leading innovative science, with 13 Nobel Laureates for research achievements and medical firsts. As a world-recognized leader in research, we are home to one of the largest hospital system-based research medical centers in the U.S., with an annual research budget of over $2 billion. Our researchers and clinicians are conducting thousands of studies in every major medical therapeutic and technology discipline. We are currently enrolling our patients in over 2,700 ongoing clinical trials to accelerate bringing new treatments and therapies to our patients and the world.
Mass General Brigham is seeking an exceptional candidate to serve as Director, Research Operations
A new Digital Research Operations function was created in 2023 to enable and accelerate biomedical research and discovery through the provision of exceptional technology and data services to researchers and investigators. Reporting directly to the Vice President of Digital Research Operations, the Director, Research Operations will be a critical member of the Digital Research Operations leadership team.
The Director of Research Operations will manage the digital research experience portfolio at the direction of the VP. A priority for this role is to oversee the research portal project. The research portal will be a single entry point for the research community to get information, ask questions and find what they need in a user friendly and intelligent search capability. Other important responsibilities include intake / demand management, supporting the research experience advisory council and subsequent governance committees, project management and standardizing support, best practices and the budget for the entire Digital Research Ops team. The other Digital Research Ops pillars are Research Data, Research Applications, Research Computing & AI Solutions, Research Enterprise Architect, with this role coordinating across all functions.
Success in the role will be measured by portfolio and deliverable management, milestone metrics, research outcomes, service delivery and feedback from the Research community. This role is expected to design and implement processes to look across the entire Digital Research Ops portfolio and align with other digital experience teams.
Principal Duties and Responsibilities
• Build diverse and high performing team to deliver services across the following areas, adjusting skill mix and developing individuals as needed:
o Research Portal (including Digital Research Products & Services)
o Research Experience Portfolio and Project Management
o Intake / Demand Management & Product / Service Catalog
o Experience, Outreach & Education
o Budget and Vendor Management
• Accountable for research portal – this is a strategic priority for the research community and will be the single entry point, combining multiple websites and underpinned by intelligent search
• Responsible for developing process and maintaining the research experience portfolio / roadmap, includes staffing the research experience advisory committee quarterly meetings and other important governance committees
• Develop, implement and sustain a standard and scalable demand management process, product & services catalog and support experience framework
• Build partnerships with MGB research groups, understanding the diverse range of needs and working together to build short, medium and long term demand forecasts for technology services
• Understand the academic research landscape, grant process and develop a plan to engage with researcher before grants are submitted to define digital requirements (includes letters of support)
• Develop approach and execution model for education and outreach for research products and self-service options in collaboration with community, focus on keeping direct and indirect costs as low as possible
• Measure service excellence with stakeholder feedback and ensure transparent process
• Work in collaboration with Research support groups (e.g. Human Research Affairs, Research Management, etc.) to ensure proper coordination approvals throughout the grant lifecycle, continuously monitoring external and internal factors changing the research landscape, including the regulatory environment and advances in medical research
• Support vendor management and department budget tracking, goal is to have single source of truth with proactive approach to managing new contracts, renewals and regular reviews
• Manage all aspects of technology operations in alignment with ITIL best practice, including incident, problem & change management and maintaining performance, resilience and security
• Use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but will also help make medicine more personalized and precise.We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
Research-infused care sets Mass General Brigham apart
As a national leader in innovation, our patient-centered mentality and systemwide collaborative approach are the keys to research breakthroughs that drive medical innovation, gain new knowledge, and improve patient outcomes. Our physician-scientists—in the lab, in the clinic, and at the bedside—work tirelessly to understand the effects of debilitating diseases and our patient’s needs to help guide our studies and improve patient care.
Mass General Brigham has over 200 years of leading innovative science, with 13 Nobel Laureates for research achievements and medical firsts. As a world-recognized leader in research, we are home to one of the largest hospital system-based research medical centers in the U.S., with an annual research budget of over $2 billion. Our researchers and clinicians are conducting thousands of studies in every major medical therapeutic and technology discipline. We are currently enrolling our patients in over 2,700 ongoing clinical trials to accelerate bringing new treatments and therapies to our patients and the world.
Mass General Brigham is seeking an exceptional candidate to serve as Director, Research Operations
A new Digital Research Operations function was created in 2023 to enable and accelerate biomedical research and discovery through the provision of exceptional technology and data services to researchers and investigators. Reporting directly to the Vice President of Digital Research Operations, the Director, Research Operations will be a critical member of the Digital Research Operations leadership team.
The Director of Research Operations will manage the digital research experience portfolio at the direction of the VP. A priority for this role is to oversee the research portal project. The research portal will be a single entry point for the research community to get information, ask questions and find what they need in a user friendly and intelligent search capability. Other important responsibilities include intake / demand management, supporting the research experience advisory council and subsequent governance committees, project management and standardizing support, best practices and the budget for the entire Digital Research Ops team. The other Digital Research Ops pillars are Research Data, Research Applications, Research Computing & AI Solutions, Research Enterprise Architect, with this role coordinating across all functions.
Success in the role will be measured by portfolio and deliverable management, milestone metrics, research outcomes, service delivery and feedback from the Research community. This role is expected to design and implement processes to look across the entire Digital Research Ops portfolio and align with other digital experience teams.
Principal Duties and Responsibilities
• Build diverse and high performing team to deliver services across the following areas, adjusting skill mix and developing individuals as needed:
o Research Portal (including Digital Research Products & Services)
o Research Experience Portfolio and Project Management
o Intake / Demand Management & Product / Service Catalog
o Experience, Outreach & Education
o Budget and Vendor Management
• Accountable for research portal – this is a strategic priority for the research community and will be the single entry point, combining multiple websites and underpinned by intelligent search
• Responsible for developing process and maintaining the research experience portfolio / roadmap, includes staffing the research experience advisory committee quarterly meetings and other important governance committees
• Develop, implement and sustain a standard and scalable demand management process, product & services catalog and support experience framework
• Build partnerships with MGB research groups, understanding the diverse range of needs and working together to build short, medium and long term demand forecasts for technology services
• Understand the academic research landscape, grant process and develop a plan to engage with researcher before grants are submitted to define digital requirements (includes letters of support)
• Develop approach and execution model for education and outreach for research products and self-service options in collaboration with community, focus on keeping direct and indirect costs as low as possible
• Measure service excellence with stakeholder feedback and ensure transparent process
• Work in collaboration with Research support groups (e.g. Human Research Affairs, Research Management, etc.) to ensure proper coordination approvals throughout the grant lifecycle, continuously monitoring external and internal factors changing the research landscape, including the regulatory environment and advances in medical research
• Support vendor management and department budget tracking, goal is to have single source of truth with proactive approach to managing new contracts, renewals and regular reviews
• Manage all aspects of technology operations in alignment with ITIL best practice, including incident, problem & change management and maintaining performance, resilience and security
• Use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Qualifications
Education
Bachelor's Degree Information Technology required or Master's Degree Related Field of Study preferred
Skills/Abilities/Competencies:
Excellent consultative skills, understanding business needs and translating those needs to technical requirements. Clear communication to business and technical leadersStorytelling: ability to communicate complex ideas in a way that is digestible to a broad audience and leads to decision and actionResults driven: sets challenging goals, motivates colleagues and is accountable for continuously driving improved outcomes, leads change, and ensures high standardsStrong creative problem solving with ability to craft MGB-specific solutions to meet the wide range of business needs across ResearchDemonstrated competence in leading matrixed people and large projects that cross functional areas and business priorities. Set, communicate, align on, and achieve common goals and objectivesAdept at establishing trusted relationships at all levels across the organization and collaborating across multi-functional teams to drive accountabilityStrong project and program management skillsExcellent change management skills with proven track-record of leading enterprise-wide change initiativesWill need to demonstrate Mass General Brigham’s Leadership Competencies for both Performance Focused Leadership and People-Focused LeadershipPerformance Focused:Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient centric solutionsManage Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problemsCultivate Innovation: Create new and better ways for the organization to be successfulEnsure Accountability: Holding self and others accountable to meet commitmentsLearning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folderPeople Focused:Drive Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organizationBuild Effective Teams: Build cohesive teams that apply their diverse skills and perspective to achieve common goalsCollaborate: Build partnerships and work collaboratively with others to meet shared objectivesCommunicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiencesInstill Trust: Gain the confidence and trust of others through honesty, integrity, and authenticitySupervisory Responsibilities:
Create and manage new research ops teamDirectly manage ~5 staff to start and scale function as roadmap is confirmed; indirectly manage ~20 people across Digital contributing to delivery of technology services to ResearchersAttract and retain qualified talent and provide leadership development, corrective action, etc.Work collaboratively with MGB Digital PMO, Digital Finance and Human Resources to assure effective and efficient business practicesCan this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Experience
Information Technology Experience 8-10+ years required, and Management Experience 5-7 years required
Knowledge, Skills and Abilities
- Expert knowledge in designated area of Information Technology.
- Strong written and verbal communication skills.
- Strong leadership and project management skills.
- Excellent financial and analytic abilities.
Additional Job Details (if applicable)
Physical Requirements
Standing Occasionally (3-33%)Walking Occasionally (3-33%)Sitting Constantly (67-100%)Lifting Occasionally (3-33%) 20lbs - 35lbsCarrying Occasionally (3-33%) 20lbs - 35lbsPushing Rarely (Less than 2%)Pulling Rarely (Less than 2%)Climbing Rarely (Less than 2%)Balancing Occasionally (3-33%)Stooping Occasionally (3-33%)Kneeling Rarely (Less than 2%)Crouching Rarely (Less than 2%)Crawling Rarely (Less than 2%)Reaching Occasionally (3-33%)Gross Manipulation (Handling) Constantly (67-100%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)
Remote Type
Onsite
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$144,206.40 - $209,757.60/Annual
Grade
9
EEO Statement:
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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