POSITION SUMMARY:  Republic Services is focused on enhancing our Digital Customer Experience across all channels.  The Director, Digital IT Development leads the strategy, selection, development, implementation and support of the digital technologies at Republic Services.  You will be part of the IT Leadership Team, partner closely with business leaders and contribute to strategic planning activities.  Finally, the Director, Digital IT Development is a talent developer, is collaborative, has strong communication skills and establishes a track record of delivery while partnering with key business stakeholders.

PRINCIPAL RESPONSIBILITIES:

Interfaces with executive leadership and business teams to advise, plan and develop innovative customer facing technologies that support the business.Provides leadership and direction with joint technology and customer development teams to deploy new customer focused products while evolving Republic Services’ digital framework. Monitors technology innovation to solve key business challenges and serve as a subject matter expert for the digital technology systems.Drives digital technology advancements including tablet and mobile innovation. Builds and leads a high-performing team of experts in digital technologies. Leads onshore and offshore development, operation, and integration teams across areas such as architecture, design, integration, development and delivery to ensure projects are delivered on time and on budget.Evolves processes to ensure accurate delivery while maintaining the nimbleness of the digital technology.  Determines which process should be maintained or altered based on changing business conditions. Helps lead the effective adoption of Agile development practices within the IT team.Monitors use and customer sentiment of previously released products.  Adjusts and enhances products to meet the ever-changing preferences of the general public.  Strives to increase output of the digital technology team without putting the business at risk.Advocates Software Development Lifecycle (SDLC) best practices across the organization.Analyzes problems from a top down approach and implements efficient solutions.Establishes and maintains positive working relationships with the business and technology business partners.Provides project management and leadership of all customer facing digital innovation and development.Maintains a schedule which can be followed throughout the digital process from ideation to execution. Maintains and builds technology budget for projects and the digital organization.  Ensures the boundaries of the technology group are being pushed while being fiscally responsible for the organization.Ensures high delivery and deployment on projects identified by the business and customer development team. Demonstrates expertise in building and managing project plans.Effectively communicates status and roadblocks in an accurate and timely fashion.Establishes monitoring and maintenance procedures for all customer facing digital collateral to ensure a consistently positive customer experienceLeads the creation and development of an emerging eCommerce platformTroubleshoots reported digital issues and engages appropriate parties as necessary during those times.Ensures robust processes are in place to ensure 24/7 reliability of all digital assets.Performs other job-related duties as assigned or apparent.

EXPERIENCE, EDUCATION, CERTIFICATION:

Qualifications:

Experience maintaining a budget for systems, vendors, and departments.Experience with ecommerce platform development and maintenance.Experience leading highly complex projects utilizing generally accepted project management principles.

Minimum Qualifications:

Minimum of 10 years of experience in software development and delivery.Minimum 7 years of customer facing digital technology development.Experience working with Services Oriented Architectures, API design, and implementation patterns.Experience developing software solutions on cloud platforms, preferably AWS.Ability to lead efforts to automate software development and deployment processes

OTHER KNOWLEDGE, SKILLS, ABILITIES:

Ability to effectively influence without authority and lead change by collaborating and building trust and credibility.Understanding of the software development lifecycle (SDLC).Ability to institute change leadership across levels and manage through influence.Experience with Agile software development processes.Process and results oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives.Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.Ability to manage a complex testing schedule with multiple competing inputs and priorities.Creative thinker who challenges conventional solutions and works well with ambiguity.Strong understanding of process systems’ implications on larger business needs and issues.Ability to plan, monitor and implement projects using timely and cost effective methods.Ability to define standards for services / work processes and manage activities and people in a manner that effectively achieves those standards.Ability to analyze the organization’s competitive positions by considering market and industry trends, existing and potential customers (internal and external) and strengths and weaknesses as compared to competitors.Effective communication skills including the ability to express oneself clearly in conversations and interactions with others.

This position is based at Republic Service's headquarters in Phoenix, AZ. Candidates not based in the Phoenix metro area will be required to relocate.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

Safe: We protect the livelihoods of our colleagues and communities.Committed to Serve: We go above and beyond to exceed our customers’ expectations.Environmentally Responsible: We take action to improve our environment.Driven: We deliver results in the right way.Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.   

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.  

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. 

SUSTAINABILITY INNOVATION

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION

Barron’s 100 Most Sustainable CompaniesCDP DiscloserDow Jones Sustainability IndicesEthisphere’s World’s Most Ethical CompaniesFortune World’s Most Admired CompaniesGreat Place to WorkSustainability Yearbook S&P Global