Pay Range: $160K-$190K / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®healthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!

The marketing technology director is responsible for understanding marketing outcomes that deliver upon Quest’s business objectives, mapping out a long-term strategy for achieving those outcomes, and implementing projects that will execute that strategy step-by-step. You are both a strategic thinker and a hands-on operator, primarily leveraging expertise in the Salesforce Marketing Cloud (SFMC) platform. Your focus is on the technical roadmap including platform integrations, solutions leveraging functionality, strategic thought leadership, and team performance.

You will lead the technical aspects of Quest patient communication across multiple business units, partnering with marketing and business leaders to understand business goals.You will provide solution architecture for complex business problems and collaborate with internal teams to create and implement innovative high-quality solutions.Develops, tests, and documents email development, setup and query data extension, marketing automations, journeys, SMS communications, and campaign configurationAdministers the creation and management of new and existing Marketing Cloud instances and business unitsDevelops and documents specific training requirementsProvides data model design and implementationImplements key integrations between Marketing Cloud and the broader Quest IT ecosystemCollaborates with internal and agency teams during workshops, discovery sessions, etc.Consults on best practices, governance, and compliance on marketing automation platforms within the organizationManages an agile team within the Digital Center of Excellence with direct and indirect employees. Responsible for hiring, performance reviews, training, work prioritization, coaching.Reports to the Executive Director Consumer Marketing

Expect 2-3 direct reports: 2 CRM Managers (each with 2 direct reports) and 1 Scrum Master.

Up to 25%, East coast preferred

Required WorkExperience:

10+ years’ experience in developing technology solution 7+ years’ experience working on the Marketing Cloud and Salesforce.com platformsMust have 5+ years’ experience managing agile teamsExperience with HTML, SQL, SOQL, or other similar languageExperience using Marketing Cloud AMPscripExperience with APEX and REST/SOAP APIDeep expertise in one or more marketing areas, such as marketing automation, cross-channel customer engagement tactics, analytics, and optimization. You also have a functional knowledge spanning across many marketing skills that you can draw on for successful strategic insight. 

Preferred Work Experience:

Ability to organize and lead cross functional sessions that result in clear requirements and technical design, even when working with non-technical members of teamsMarketing Cloud Certifications including: Email Specialist, Marketing Cloud Developer, or Marketing Cloud Consultant

Education:

Bachelor’s degree in computer science, business, marketing, etc.

Master’s degree in computer science, business, marketing, etc.

Knowledge:

Demonstrated expertise in CRM integrations in matrixed organizations in highly regulated industries.Understanding of current privacy regulations and their impact to marketing technology use

Skills:

Strong collaboration skillsExcellent analysis skills and the ability to develop processes and methodologiesDetail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologiesSkilled in all aspects of system design including data modeling, integration design, business process implementation, etc.Have a solid understanding of delivery methodology and ability to implement solutions according to the design/architectureDemonstrated success in performing work on complex and/or large consulting projectsStrong written and oral communication skillsExcellent problem-solving skillsBe independent and self-driven

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.