**DESCRIPTION** The Director, Business Operations will be primarily responsible for operations financial performance, people development and cultivating positive client/customer relationships. The three key areas of focus will be capacity planning/scheduling, project building and quality control/training. The ideal candidate will possess strong excel skills, reporting and data analysis skills, writing skills, as well as project coordination and management experience. **RESPONSIBILITIES** + Manage and develop the operations team to effectively work with clients and field management to foster cooperation and teamwork on developing and executing projects. + Develop and regularly review position profiles that accurately reflect the position responsibilities and expectations and monitor compliance with screening and hiring to the profile. + Establish performance metrics that are aligned with delivering "The Perfect Visit" and build reporting and tracking mechanisms that help drive results. + Work closely and maintain strong relationships with regional directors on planning and ensuring successful project execution down through the merchandiser level. + Prepare and regularly monitor the project budget, identify any variance issues, alert program leaders in a timely manner and explain/correct the variances as necessary. + Maintain focus and accountability for billing and ROI analysis by period and alert leaders to any variance issues. + Serve as the subject matter expert on the NARs platform and develop best-in-class processes and driving maximum efficiencies with capacity planning, scheduling and quality controls. + Communicate directly with client as needed to provide insights and analysis regarding program performance and to identify opportunities for continued improvement. + Participate in request for proposal and lead general process in support of the client services team. **QUALIFICATIONS** Minimum Education and Work Experience + Bachelor’s degree or equivalent work experience in industry name required. + 5 years of account management or operations experience in a retail/merchandising/marketing environment or any similar combination of education & experience. Knowledge, Skills, and Abilities + Ideal knowledge, experience and support of reset merchandising and/or traveling teams. + Excellent relationship building skills; proven success in senior level relationship, building, development and management. + Outstanding organizational skills, attention to detail, and prioritization of tasks. + Ability to proactively determine client-based and internal needs and present solutions. + Ideal project management experience - multi-faceted complex modeling and process management. + Previous experience with managing direct reports. + Extensive experience working in Microsoft Office Suite, specifically Excel and Outlook. + Prefer experience working within the NARs platform with subject matter expertise. Physical Requirements + Seeing + Listening + Ability to Travel **ABOUT US** CROSSMARK is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. At CROSSMARK, we help leading brands grow by connecting them with shoppers where it matters most—in stores and online. As a trusted sales and marketing agency, we specialize in delivering tailored solutions to drive retail success through strategic merchandising, product demonstrations, and data-driven insights. We value our people by recognizing everyday wins and fostering a supportive, collaborative environment—both in person and online. Here, achievements are celebrated, work-life balance is prioritized, and everyone feels valued. Diversity is our strength—it fuels innovation, unlocks our potential, and reinforces our commitment to fairness and inclusion. Above all, we foster a growth environment where every team member can connect, develop, and build a fulfilling career. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. By applying, you agree to our Privacy Policy and Terms and Conditions of Use. \#DiscoverYourPath Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Retail **Position Type:** Full time **Business Unit:** Sales **Salary Range:** $90,000.00 - $110,000.00 **Company:** Crossmark Inc. **Req ID:** 9364 **Employer Description:** CROSSMARK\_EMP\_DESC