Director Account Management GRM Requisition ID: 234693 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The mandate of this role is to lead the development of credit risk strategies, policies, and procedures across the customer account management/collections for Credit Cards, Unsecured Lines of Credit and overdraft in order to optimize risk/return for Canadian Banking in Global Risk Management. The Director will ensure all strategies across the account management & collections stage, provide appropriate reporting and analysis to: + Lead the strategy development and processes for credit limit management, authorization, pricing, re-issue, overlimit, and collections + Closely monitor performance to ensure each strategy decision area is delivering both optimal profitability and is aligned with the Bank’s Credit Risk Appetite + Drive continuous improvement in strategy effectiveness with focus on incremental profitability. Leverage Champion / Challenger capabilities wherever possible to confirm assumptions and justify changes + Identify root cause, making recommendations to senior management (Senior Credit Committee) and implementing any recommended changes to any/ all of customer management business strategies. + Work closely with business line partners to ensure customer management strategies, credit limits, authorization volumes, and marketing campaigns are within the Bank’s stated Risk Appetite. + Recommend changes to business line strategies to ensure the Bank does not take on more credit risk than planned, including a forward-looking assessment to ensure it is within Risk Appetite. + Lead the design and implementation of collection strategies with focus on front-end risk segmentation + Support the implementation of collection policies to help our customers repay their loans while ensuring consistency across different business units and channels + Introduce changes under a test/control framework to help drive objective, evidence-based decisions that improve collection key performance metrics + This position requires technical expertise including experience with risk technologies, portfolio management and behavior scoring to optimize strategies, policies and business rules. As well as a deep understanding of credit bureau information **Is this role right for you? In this role, you will:** + All Customer Management Strategies (Line, Authorization, Overlimit, Pricing, Re-issue as well as Collections) + Design and develop portfolio segmentations for the purpose of optimization of sales/ profitability and credit risk using sophisticated data mining techniques. This includes identifying opportunities for better management of existing strategies and processes for credit limit, reissue, overlimit, pricing, authorization and collections + Lead long term strategies that identify the need for risk technologies. Lead cross-functional project teams to implement. Ensure risk technologies are fully leveraged post-implementation + Analyze and report regularly on performance of existing portfolio strategies deployed across Credit cards, Unsecured Lines of Credit and Overdraft + Make recommendations on improvement of existing strategies, procedures and policies + Promote best practices and leverage appropriate risk technologies for all strategy and policy changes + Portfolio Monitoring (Cards, Unsecured Line of Credit & Overdraft for account management, all retail lending products for collections) + Monitor, assess and evaluate various customer management strategies as well as overall portfolio performance. Through various dimensions of analysis, work closely with business partners to develop actionable tactical recommendations to enhance program effectiveness and profitability + Evaluate the performance on a monthly basis of risk-related strategies and liaise with business partners to assess current/emerging trends and impact to portfolio + Create a test and learn framework specific to portfolio strategies to identify future opportunities using applicable risk technologies, primarily TRIAD + Identify if any credit risks are or will become in excess of the Risk Appetite Framework. Move quickly to rectify including: identifying root cause, making recommendations to senior management, and implementing changes to portfolio and business line strategies + Support Business Line Initiatives/Projects + Work with GRM analytics, Canadian business and product partners to ensure customer management strategies are developed using best practices including decision science and strategies follow divisional minimum standards + Work with business line partners to ensure business strategies across customer management are consistent with the Risk Appetite Framework (a forward-looking, predetermined amount of credit and other risk that the Bank is willing to take) + Identify opportunities and recommend changes to business line strategies to ensure the Bank does not take on more credit risk than planned. + Due Diligence + As required participate on due diligences to assess the portfolio, current and future performance, and integration complexities + Team leadership + Interact with credit risk departments across International Banking and various vendors (FICO, TransUnion, Equifax) to ensure all credit risk customer management strategies meet industry best practices and regulatory requirements **What's in it for you?** + We have an inclusive and collaborative work environment that values curiosity & ownership, encourages pragmatic creativity (i.e. true innovation), and celebrates success! + An inclusive working environment that encourages creativity, curiosity, and celebrates success! + A rewarding career path with diverse opportunities for professional development + Internal training to support your growth and enhance your skills + A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision and dental benefits that start from day one and much more! Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.