CHATTANOOGA, TN, US
3 days ago
Director, XRA Roadside Assistance

What You’ll Do:

This position will have direct responsibility over the development, expansion and execution of shop operations, equipment readiness, and maintenance development. Responsible for a safe, productive, timely, and efficient shop operation in order to meet driver needs. Ensure shop operations are constantly meeting all federal / state / local DOT, OSHA, and EPA regulations. There may be additional areas of focus & improvement as development continues with an expectation to meet all applicable compliance, restriction & regulations.  The person filling this role will collaborate and partner with all managers and directors (internal and external) to the department to ensure a cohesive effort of organization & equipment development.

 

Duties & Responsibilities

·        Plan, review, organize, and direct shop maintenance, shop operation, & repair of equipment while maximizing the revenue goals of USX. Ensure safe vehicle operations and compliance with applicable regulations.

·        Direct shop operational improvements, policies, and procedures. Oversight of equipment scheduling, inside repair, mobile repair, tooling, equipment utilization and customer satisfaction.

·        Manage downtime, safety, quality, productivity and develop reliable & advanced equipment practices to improve operations, reliability, and optimized cost.

·        Ensure maintenance KPIs are in direct alignment to the overall corporate strategy. Emphasize company standards for equipment repair, on-time delivery, cost reduction, quality, safety, employee relations and other performance measures that support U.S. Xpress, Inc.

·        Participate in the development of tractor and trailer specs to ensure equipment aligns to its application / use.

·        Provide insight to ensure renovations or design of facilities to meet all requirements and standardized across facilities.

·        Develop programs to deliver customer satisfaction, cost reduction, quality, safety, and other performance measures that support U.S. Xpress, Inc.

·        Participate in the implementation of innovative ideas or technology in the department (tooling, software, electric / Hydrogen / Autonomous vehicles / future).

·        Maintain Tractor & Trailer equipment maintenance standards, strategy, and development.

·        Analyze work order, warranty and outside repair data for trends and make recommended process changes to upper management.

·        Participate and implement the strategic maintenance plan for tractors, trailers, equipment assets while partnering with Corp Maintenance.

·        Improve department interaction with other departments within the company (operations).

·        Manage vendor relationships in your area of responsibility. Partner with Corporate Maintenance & Over the Road repair in all relationships.

·        Identify training and developmental needs, provide opportunities for learning and growth.

·        Creation and review of SOP’s, policies and procedures as required in a maintenance environment.

·        Implement the quality review process and reporting (Shop and equipment audits).

·        Collaborate inter & cross departmentally, with vendors and other organization as required to achieve the highest standards of accountability & success.

·        Develop and oversee the quality review process and reporting (Shop and equipment audits).

·        Continually assess performance levels and take timely action to remove performance barriers.

·        Ensures all activities are in accordance with applicable federal, state, and local laws, rules, and regulations.

·        Maintain subject matter expertise in FMCSA regulations and recommended practices.

·        Partner with equipment onboarding / in servicing and retiring equipment through the trade/sale process.

·        Responsible for supervisory functions such as hiring, training, evaluating, and assisting employees with work related issues. Provides employee corrective action plans as needed.

·        Travels as necessary to assigned maintenance locations.

·        Performs multiple simultaneous tasks.

Performs other duties as assigned.
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