Learfield Amplify is actively seeking a Director, Ticket Sales & Service to lead the ticket sales team. This role is responsible for training, mentoring, motivating and coaching the ticket sales staff. This person will also be responsible for developing and implementing a ticket sales initiative designed to meet or exceed the annual sales goals set forth by senior management.

Responsibilities: 

Provide overall leadership for collegiate season ticket retention, new ticket sales and service initiativesOversee sales efforts involving season tickets, partial plans, and group ticketsResponsible for the recruiting, hiring and professional development of ticket sales staffProvide ongoing training, coaching and mentoring for ticket sales staffLead regular staff meetings and facilitating discussion and sharing of ideas related to growing ticket sales revenueDevelop and maintain a personal client base of ticket sales prospects and customersPrepare and manage an annual Ticket Sales business plan and budget in concert with appropriate staff and senior management that encompasses the sales and retention of all of our various ticket buying customersEffectively manage various group assets / experiences in order to maximize group ticket sales at all home gamesPrepare timely and accurate sales reports that monitor the progress of the ticket sales team both individually and collectively and ensures that we maintain proper sales pacing to meet the goals set forthWork with members of senior management team to manage relationships with outside vendors and corporate partners related to the sale of group tickets and party suite rentalsWork closely with university athletic department marketing staff on ticket sales promotions as it relates to driving ticket sales revenueWork closely with national Data Analytics team on CRM / Database initiatives including data collection, analytics and marketing directly related to generating incremental ticket sales revenue

Qualifications: 

Bachelor’s Degree in Sports Administration or business field3+ years of experience working in sales with collegiate and/or professional sports team and at 2+ years of experience working in a ticket sales management roleSuperior communication skills, collaborative with strong leadership and interpersonal skillsResults oriented leader with proven ability to motivate people and maximize revenue productionProven track record in ticket sales – in terms of both personal accomplishments and leading successful sales teamsMust be enthusiastic, creative and able to think both strategically and tacticallyAbility to work in a dynamic, high paced environmentAbility to handle multiple tasks at one timeHighest level of personal and professional integrity and ethicsStrong customer service skillsDemonstrated proficiency in Microsoft Office SuiteExperience working with Paciolan or Ticketmaster/Archtics ticketing systems preferredExperience working with CRM systems such as ACT, Salesforce.com, SSB, Microsoft CRM, Conquer, Outreach etcWillingness and ability to work long hours, including holidays and weekends as required

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.