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Job Title

Director, Technical Project Management I

What does a successful Director Technical Project Management do?

At Fiserv, a Director Technical Project Management ensures predictable, consistent, and successful project team delivery and Oversight. The Director Technical Project Management plans, coordinates, and monitors team members that have oversight to larger scale scope and budget projects with a high degree of complexity and risk.  The Director Technical Project Management partners with key business stakeholders to ensure a successful start-up and completion of a project at leadership levels.

A Director Technical Project Management is a change leader who proactively manages and mitigates project risks. The teams reporting to this Director procan span multiple business units or functional areas.  The Director Technical Project Management works under minimal supervision.

What you will do:

Ensure predictable, consistent, and successful project delivery within your team.Provide executive status summaries and updates of the overall project to the organization and all stakeholders.Exhibit proactive behavior by engaging in project planning activities, including but not limited to: Defining the overall scope of the project; Creating and maintaining a consolidated timeline/schedule highlighting the major milestones and associated dates for project activities.Identify and communicate project dependencies and impacts.Establish processes and metrics to ensure on-going control of the project (E.g., Kick off meeting, overall Project Management Approach, Communication Plan, Risk Management, Issues Management, Change Control, etc.)Monitor the integrity of the programs within your team and execute measures to maintain such integrity.Define project governance, outlining roles, responsibilities, decision rights and clearly defined escalation path.Ensure success criteria defined upfront to promote alignment and actively manage to expected project outcomes.Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout project.Proactively communicate the project’s progress on an on-going basis, ensuring transparency throughout project lifecycle. Provide leadership and key stakeholders with the information and venues to make effective, timely decisions.Ensure your team is delivering with the PMO framework.Perform audits.Provide leadership and key stakeholders with the information and venues to make effective, timely decisions.Engage clients to leverage and utilize Fiserv solutions.Provide advisory services for industry best practices.Analyze client needs and translate tactical and strategic business objectives to deliver added value.Deliver best practices to maximize revenue realization, client satisfaction, retention and client reference ability.Provide customer support for the customers' IT initiatives by providing strategic, architectural, operational and implementation planning.Manage multiple tracks / workstreams and provide summarized executive program updates internally and externally

Travel Required:

Travel to client sites ranges between 25% - 50%.

What you will need to have:

Bachelor’s degree in business OR equivalent work experience with a high school diploma.Min of 10 years of previous project management and/or relevant consulting experience.Knowledge of- and demonstrated experience in project management processes and methodologies, as well as project lifecycles.Experience in driving large scale projects within an organizationExperience with matrix management of cross-functional processes and teamsExperience with consulting services that preface, enable or influence the adoption of IT transformation, , risk, governance and services that assist clients in assessing different technology strategies and aligning their technology strategies to their business or processes.Experience providing customer support for the customers' IT initiatives by providing strategic, architectural, operational and implementation planning.Possesses the following key skills/behaviors:

Stakeholder Partnership:  Ability to understand project stakeholder needs, interests, and influence for project success.Ability to influence project team, internal, and/or external stakeholders.Ability to establish and maintain relationships with project team members.

Judgment:Ability to practically apply project management concepts to facilitate the achievement of project goals ensuring predictable, consistent, and successful project delivery.Ability to analyze the situation and leverage team to define an executable plan to meet project goals.

Team Leadership:Ability to lead with support from project sponsor, when needed.Ability to ensure team alignment on project goals, objectives and business outcomes.

Accountability & Commitment:Ability to meet project deadlines.Ability to identify project obstacles, proactively mitigate risks and escalate and resolve issues effectively.

Learning Agility:Ability to quickly grasps new concepts and translate to others.Ability to respond effectively to new information, situations and individuals.

Business Acumen:Ability to gather and analyze information needed to improve satisfaction levels of clients.Ability to understand how project connects to broader company goals.

Problem Solving:Ability to effectively identify and communicate project problems to stakeholders.Ability to proactively develop solutions to project challenges.Ability to drive project problems to closure.

Process adherence:Ability to engage in project initiating activities such as identifying stakeholders, identifying project management approach, defining roles and responsibilities, etc.Ability to practically apply project methodologies and practices to execute project, manage changes, and facilitate achievement of project deliverables on-time, within budget and with quality.

What would be great to have:

Project Management Professional (PMP) certification.Experience in banking, financial services, and/or software industries.Experience with Project Management tools.

Perks at Work:

We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.Advance your career with training, development, certification, and internal mobility opportunities.Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future

#LI-VF1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.