Title: Director – Team Member Relations, NVA GP
Reports To: VP, People & Compliance NVA GP
Job Summary:
The Director – Team Member Relations will be responsible for designing, implementing, and managing the employee relations strategy for all of NVA General Practice (NVA GP) from the ground up. This is a newly created role that will play a critical part in shaping NVA GPs approach to employee relations, ensuring a positive and productive work environment across NVA GP. The Director, Team Member Relations will lead a team focused on resolving employee issues, developing key policies, proper documentation, best practices and fostering a culture of fairness, respect, and inclusivity.
Company Overview: National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America, including in all 50 states, and caring for 8,000,000+ animals annually. NVA is backed by JAB Holding, a leading private equity firm. Each person who joins NVA is motivated by our mission to provide excellent, accessible care to improve the lives of animals and the people who love them. NVA has been extremely successful over its 25+ year history and we’re very excited about our next chapter as we work toward our shared vision of revolutionizing the pet care experience to provide more fulfilling lives for pets, their companions, and our team.
Key Responsibilities: • Work cross-functionally to develop and execute a comprehensive employee relations strategy aligned with NVA GPs mission, values, and business objectives. • Mitigate NVA GPs employee relations risks, rolling out new initiatives, and managing all human resource compliance matters. • Establish clear protocols for handling employee concerns, investigations and disciplinary actions. • Lead initiatives to foster positive employee relations and minimize workplace conflicts. • Collaborate with the GP People Team, Compliance and Legal teams to develop, update, and communicate employee relations policies. • Partner with the GP People Leadership Team and Corporate Compliance & Ethics to ensure policies are consistently applied and are in compliance with all federal, state, and local employment laws. • Monitor and evaluate the effectiveness of existing policies and procedures, recommending improvements as needed in partnership with GP People Leadership Team and Corporate Compliance & Ethics. • Oversee and manage the resolution of complex employee relations issues, including investigations of harassment, discrimination, and other workplace concerns. • Provide guidance and support to Team Member Relations Specialists and managers on conflict resolution and performance management. • Ensure investigations are conducted thoroughly, impartially, and in a timely manner. • Partner with the Talent Management team to design and deliver training programs for managers and employees on employee relations topics, including conflict resolution and performance management concerns. • Develop resources and tools to support managers in handling employee relations issues effectively. • Partner with GP People Leadership Team to drive initiatives that enhance employee engagement and workplace culture. • Lead efforts to gather team member feedback through surveys, focus groups, and other methods, and develop action plans based on findings. • Promote diversity, equity, and inclusion in all aspects of team member relations. • Utilize data and analytics to identify trends, assess the impact of employee relations initiatives, and make data-driven decisions. • Build and lead a high-performing Team Member Relations team, providing mentorship, guidance, and professional development opportunities. • Foster a collaborative and inclusive team culture that reflects NVA’s values and misson. • Collaborate with other members of the People, Compliance and legal teams on inter-departmental issues and special projects, as assigned
Minimum Knowledge, Skills, and Abilities: • Bachelor’s degree in human resources, business administration, or a related field; Master’s degree preferred • Minimum of 7-10 years of progressive HR experience, with a strong focus in Employee Relations, with at least 5 years in a leadership role • Demonstrated ability to develop and implement employee relations strategies that align with organizational goals • Experience in a multi-location organization, preferably in healthcare, veterinary services, or a similar industry • In-depth knowledge of HR laws and regulations, including FMLA, FLSA, ADA, EEO, and other federal, state, and local employment laws • Strong analytical, problem-solving, and decision-making skills • Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely • High level of integrity and discretion in handling confidential information • Strong leadership skills, with the ability to influence and build relationships at all levels of the organization • Significant experience directly handling and providing guidance on a variety of human resources compliance matters required • Proven track record of delivering pragmatic solutions to employee relations problems and resolving disputes effectively and efficiently • Proven experience in managing complex employee relations issues and conducting workplace investigations
Compensation: The compensation for this position includes a base salary ranging from $150,000-$160,000, and opportunity for short and long term incentives.