Job Summary

Job Description

What is the opportunity?

The Customer Engagement & Data (CE&D) team drives a transformational strategy by leveraging the power of data to deliver personalized customer engagement and experiences, including a dedicated focus on accelerating our Next Best Action ambition and driving integrated customer strategy and research capabilities. Partnering closely with Brand Marketing & Corporate Communications, this team will optimize and build marketing initiatives to drive more integrated customer journeys across channels, enabling our product, segment, and regional teams to deepen relationships and drive premium growth.  RBC Bank U.S and Caribbean banking businesses are aligned with CE&D.

Overall, the Director, Strategy Enablement & Performance plays a critical leadership role in our CE&D line of business, driving clarity, focus and enabling a strong performance-based culture across the team.  

You will be part of the CE&D Business Management team and work closely with the leadership team to:

Enabling Leadership to focus on what matters most

Set the team up to deliver on priorities – ensuring resources are aligned to accelerate the flow of value

Ensure priorities are well understood across our teams to inspire and enable our talent

Drive OneRBC culture focused on the client to win

Our success is measured through increased confidence to achieve CE&D and platform goals, improved employee engagement and team effectiveness and accelerated speed to market to drive value creation.

What will you do?

Strategy Activation & Enablement

Act as translator between SMT to CED to ensure teams understand strategic priorities and ensures alignment to strategic priorities

Works with CE&D executive and leaders, ensuring growth strategies are well-developed, articulated and aligned across the team and with enterprise perspective/priorities

Developing materials fit for purpose to ensure strategic priorities are clearly understood across the team including clearly defining what success looks like

Drives and monitors progress against CE&D Strategic Priorities & Key Results

Manages and supports Leadership routines and operating rhythms to ensure focus on the right things at the right time and drive progress against strategic priorities

Business Management team lead for RBC Bank U.S.

Looks for other opportunities to set the team up for success advancing CE&D strategic priorities more broadly while demonstrating RBC’s leadership model

Performance Management & Planning/Prioritization

Leads annual goal setting & quarterly check-in routines that will ensure accountability for CE&D teams to achieve common goals and ensuring resources are aligned

Accountable to create and manage governance and routines to monitor and measure progress of strategic priorities that will drive success including leading development of Quarterly Business Review (QBR).

Ensures teams have defined strategic metrics (OKRs/KPIs) supporting development when required to ensure alignment to CE&D strategic priorities to drive better transparency of initiatives, prioritization, and performance management

What do you need to succeed?

Must-have:

Minimum 7 years’ financial services strategy or related management consulting strategy experience

Strong analytical skills and comfortable working in ambiguous situations, scoping out work efforts and bringing clarity to outcomes while remaining flexible to deliver high-impact results

Proven track record of creating strategic communications, content and materials that is high quality, clear, concise and effective – with excellent technical ability with PowerPoint

Consultative Leadership approach with proven ability to engage with stakeholders at all levels, including our senior executives, to understand needs and translate that into action managing change and fostering organizational alignment through impact and influence

Experience in cross-functional initiatives and operating in a matrixed environment

Self-starter: takes initiative and is comfortable working independently within a small, impactful team

Nice-to-have:

MBA or graduate / post-graduate or professional designations or equivalent

Management Consulting Experience

Comfort with data driven approaches to problem solving

Change management training, certification and/or experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work and take on progressively greater accountabilities

Job Skills

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-13

Application Deadline:

2025-07-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.