We are looking for an expert and highly motivated Director, Strategy & Business Architecture to join Canada segment’s Technology & Operations Strategy team! We are at the forefront of redefining our business and operating model using the latest artificial intelligence and automation innovations. This role will drive Canada's business and technology transformation to support our Digital Customer Leader (DCL) goals. You will work closely with business leaders to craft business strategies and objectives, and perform architectural assessments to define target operating models. These models will enhance end-to-end customer experiences, improve straight-through processing, and optimize our technology portfolio. We are at an organization that values diverse and big thinking, rewards both behaviors and delivery, and focuses on growth and continuous improvement – all in support of Manulife’s mission to help clients and one another succeed! **Position** **Responsibilities** **:** Collaborate with business and technology leaders to develop strategies, assess their impact on the operating model, identify innovation opportunities, and achieve business success through customer-focused roadmaps. Facilitate outcome-based planning and road-mapping, qualify investment ideas, and build business and technology roadmaps that will streamline transition from strategy to execution, accelerate technology innovation, and optimize technology portfolio. Lead complex business transformations, complete capability and value stream assessments to address end-to-end business and technology impacts, and ensure ongoing alignment between strategy and implementation. Develop a coordinated view of organization’s business architecture to support capability, value stream or customer journey assessments and to define and govern outcome-based transformation roadmaps. Keep up to date with the latest technology developments and industry/market trends. Conduct detailed research to find opportunities for technology innovation that can improve or redefine our business model. Drive and facilitate product/vendor direction and integrate new technologies from an architectural perspective within the business environment, while optimizing costs and mitigating risks. Contribute to achieving important project achievements and overall project goals on time, within budget, and by following relevant standards. **Required Qualifications:** 10+ years Director or Manager Strategy & Business Architecture A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes, and capabilities, enabling technologies, and governance. Ability to recognize structural issues within the organization, functional interdependencies, and cross-silo redundancies and work effectively at all levels of an organization to influence others to move toward consensus. Ability to act as liaison conveying information needs of the business to IT and data constraints to the business, while applying equal conveyance regarding business strategy and IT strategy, business processes and workflow automation, business initiatives and IT initiatives, and benefit realization and service delivery. Ability to understand contexts, identify patterns and trends, and analyze impact of different change factors. Strong situational analysis and decision-making abilities. Extensive experience in strategizing and aligning business and technology plans, adopting new technologies, evaluating and coordinating technology investments, and optimizing application portfolios. Experience with capability, value stream and customer experience assessments, SWOT analysis, definition, and governance of outcome-based transformation roadmaps. Experience using model-based representations and business architecture blueprints, that can be adjusted as required to collect, aggregate, or disaggregate complex and conflicting information about the business. Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations. Previous experience in management consulting with focus on strategy and transformation is a must. **Preferred Qualifications:** Bachelor's degree or equivalent experience in business, marketing, finance, or technology, along with a minimum of 10 years in strategic business and tech roles. Comprehensive familiarity and proficiency in EA frameworks (Zachman, TOGAF) and Business Architecture Guild standard methodologies. When you join our team: • We’ll empower you to learn and grow the career you want. • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. • As part of our distributed team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Referenced Salary Location** Toronto, Ontario **Modalidades de Trabajo** Híbrido **Salary range is expected to be between** $110,530.00 CAD - $205,270.00 CAD Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con recruitment@manulife.com para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con recruitment@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.