As the Director, Service Engineering Operations for the Ford Customer Service Division (FCSD), you will be a pivotal leader driving excellence in Ford services. You will be comprehensively responsible for Service Engineering Operations and Repair Product Data Management. Your role will involve optimizing processes, enhancing data insights, and ensuring high-quality customer customization delivery to achieve customer satisfaction, improve operational efficiency, and meet business objectives. This position demands exceptional strategic thinking, deep experience in operations management, and strong cross-functional collaboration skills to navigate the increasing complexity and personalization demands of the automotive aftersales market.