*This role will sit hybrid onsite in Toronto, Canada*

As part of the US Technology team, this role is responsible for IT Service Management across Incident, Problem, Change, Capacity, and Service Desk.

This role involves a high level of collaboration across our
bank to ensure prompt issue resolution and analyzing incident trends to ensure incident volumes are
kept low. The role provides leadership to the team in evaluating and implementing new technologies
supported at the enterprise level with linkages to existing technologies, policies, and procedures. The
role drives innovation across all areas of responsibility, applying expert interpersonal, communication,
and problem-solving skills.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .