Job Description *This role will sit hybrid onsite in Toronto, Canada* As part of the US Technology team, this role is responsible for IT Service Management across Incident, Problem, Change, Capacity, and Service Desk. This role involves a high level of collaboration across our bank to ensure prompt issue resolution and analyzing incident trends to ensure incident volumes are kept low. The role provides leadership to the team in evaluating and implementing new technologies supported at the enterprise level with linkages to existing technologies, policies, and procedures. The role drives innovation across all areas of responsibility, applying expert interpersonal, communication, and problem-solving skills. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - 10+ years of technical support, IT service desk, and incident management, ideally within financial services or banking tech - 3-5+ years of leadership experience, ideally managing service desk teams and functions - Ability to influence senior leadership and cross-functional teams and set long-term strategic direction and solve high-level challenges that impact the organization as a whole - Ensure comprehensive compliance with all relevant regulations within their area of responsibility; manage relationships with Compliance and Audit teams; oversee compliance adherence and reporting within their area - Expert knowledge of banking products, services, and industry regulations; thorough understanding of current and emerging industry trends and developments; ability to shape departmental strategies using industry knowledge - Oversee risk management frameworks, influence risk culture, and align risk management with strategic objectives - Global/cross-border management experience null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.