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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Salesforce Professional Services Global Delivery Centers (GDCs) supports consistent high-quality delivery across the globe as Salesforce grows. To deliver on this promise, GDC is expanding its capability and scale to support a rapidly growing professional services. 

Role Description: 

We are looking for an experienced professional services leader who has experience in scaling professional services delivery centers across the world. As the leader within Global Delivery Hubs function, you will be responsible for building & scaling a global delivery organization that will focus on Creating and executing against a delivery hub strategy for Salesforce Professional Services that supports 25% YoY growthScaling delivery centers, attracting new talent, developing existing talent, and retaining employees by creating rewarding growth opportunitiesBuilding deep technical & consulting expertise in respective cloud practicesAssimilating new products & technologies that are added to the portfolio through acquisitionsManaging team utilization and operational metrics for our delivery centersConstant focus on innovation, improve and enhance our global delivery offerings & practicesThis role reports to the VP of WW Global Delivery Centers

Minimum Requirements:

18+ years of experience working for a consulting firm or a professional services division of a software company that delivers software based business solutions related to Sales, Marketing, Services and SupportStrong Salesforce experience in Salesforce Sales, Services and/or Industry clouds - Track record of at least 5 successful Salesforce cloud project implementations.A senior leader able to operate effectively with C-level executives Significant experience with building, growing, and managing consulting delivery centersStrong business acumen, strategic thinking, and analytical skills. Ability to think strategically as well as the ability to handle details. Action-oriented and results-driven.Strong organizational and management skills to manage multiple projects, responsibilities, and staff.Proven ability to influence cross-functional teams without formal authority.Exceptional relationship-building skills demonstrated by ability to grow and nurture relationships with internal stakeholders.High energy and passion for the job.Bachelors' degree or equivalent experience Preferred Requirements:Significant experience leading international professional services teams related to Salesforce platform Operational and financial management experience

Personal Characteristics:

Trust: Trusts the company’s core values; shows integrity, transparency, and reliability

Adaptable: Excels in high levels of uncertainty, ambiguity, and change.

Entrepreneurial Mindset: Always learning; approaches everything with an open mind; considers all opinions, looks to innovate and hands-on.

Multiplier: Amplifying and unleashing the potential and capabilities of others.

Leadership: Self-aware and strategic thinker; proficient at building strong relationships and growing people and leaders.

Compelling Communicator: Speaks and writes with clarity, brevity, and purpose; explains areas of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.

Team player: Proficient at high impact teaming and working with members of a multi-functional team

About Salesforce :

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" for 12 years in a row There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.