Req Id: 425685

 

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences. 
 

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. 
 

Join us. You belong at Bell. 

 

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell. 

As part of our team, you will be at the heart of our customer experiences.

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Join #TeamBell!

 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

 

Join Bell’s Technology Services team and help us reimagine the future of customer, channel, and employee experiences through innovation. We are partnering with world-class technology leaders—including Google, ServiceNow, Salesforce, and Cohere—to unlock cutting-edge platform capabilities, embed AI across our operations, and boost our agility. 

 

We are looking for a customer and technology obsessed leader, with deep experience in Salesforce to build and scale our Center of Excellence.

 

As Director, Salesforce, Center of Excellence, you will play a critical role in executing our technology vision through leadership of the following functions:

Key Responsibilities\rCoE Formation & LeadershipStand-up a best-in-class Center of Excellence for Salesforce Build the CoE’s charter, operating model, talent engine, and financial governanceDevelop and hire business-aligned, customer-obsessed, and tech savvy top talentDefine standards for all platform CoEs, and collaboration models across CoEs

 

 

Execution ExcellenceLead end-to-end delivery for platform scope, including design, development, and testingManage a team of developers building in no-, low-, and medium-code capacitiesCoordinate with technical leaders on solution architecture, design, and system integrationsProactively promote new and unused platform features to business teamsPartner with platform product leadership to understand and influence their roadmaps Continuously measure and optimize output quality and efficiency​\rStakeholder Management & Team Leadership Effectively communicate and collaborate with  senior management, business unit leaders, and other stakeholders to ensure alignment on strategic prioritiesLead and support executive-level governance forumsWhat will you bring?\rTechnology Expertise: You have deep experience in architecture, development, product management, and/or delivery specific to SalesforceCustomer Focus: You are passionate about delivering exceptional customer experiences.Problem-Solving: You excel at solving complex problems, crafting compelling narratives, and finding efficient automated solutions.Strong Communication: You possess excellent written and verbal communication skills, with a meticulous attention to detail and ability to drive consensus on proposed solutions.Analytical Mindset: You thrive on identifying areas for improvement, possess strong analytical skills, and are comfortable working with large datasets.Team Player: You are a collaborative team player, able to effectively collaborate with colleagues, senior leadership, and cross-functional teams.Adaptability: You embrace ambiguity and can confidently present recommendations for next steps.Organization & Time Management: You are highly organized, adept at prioritizing tasks, managing multiple projects, and meeting deadlines with accuracy.Critical Qualifications\rBachelors or Masters degree in engineering, computer sciences, or a related field8+ years of experience in technology strategy, management consulting, or a related field5+ years of experience in Salesforce (Communications Cloud, Data Cloud, Marketing Cloud, Service Cloud and Sales Cloud)Relevant platform certifications preferred (for example, Certified Administrator or Certified Implementation Specialist)Experience with generative AI solutions, including platform-specific tooling (e.g. AgentForce)Proven experience managing development teams for Salesforce strongly preferredProven experience developing and implementing successful technology strategiesExperience leading workshops, whiteboard discussions, technology roadmaps, and customer consultationsBilingualism is an asset (English and French)

 

#EmployeeReferralProgram

 

Adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Management

Job Status: Regular Term - Full Time

Job Location: Canada : Ontario : Toronto || Canada : Ontario : Mississauga || Canada : Quebec : Montreal || Canada : Quebec : Verdun 

Work Arrangement: Hybrid

Application Deadline: 08/27/2025

 

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

 

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

 

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

 

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

 

Created: Canada, ON, Toronto

 

Bell, one of Canada's Top 100 Employers.