Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Risk Management

Overview

We are currently looking for a Director, Asia Pacific Customer Risk Management based in Singapore and reporting to the Regional Treasurer – Asia Pacific .

Leading a team of risk managers located in various Asia Pacific countries, the principal responsibility of the role consists in managing Mastercard’s Customer Risk Management (CRM) function for the region. The role also involves partnering with our Corporate Treasury and Settlement Operations teams to lead the growth of Mastercard’s settlement footprint throughout the region. In addition, the incumbent of the role will work closely with the Regulatory Affairs team in engaging with central banks and other regulators within the region.

Mastercard has approximately $47B in credit exposure to financial institutions and other counterparties worldwide, placing the CRM role as a key part of its evolving and quickly growing business model. The magnitude and strategic nature of this exposure necessitates periodic engagement with senior management, Mastercard’s sales and product organizations as well as our customers. This further provides great opportunities to grow your career within Mastercard.

Role

The primary responsibility is to ensure customer risk for the region is appropriately identified, monitored and managed in accordance with Mastercard’s policies & procedures and risk appetite framework. This includes, but is not limited to:

-\tAct as the regional point of contact for all CRM-related matters;
-\tUnderstanding and partnering with sales and product organizations to design innovative approaches to cater to customers with different business models;
-\tDeveloping and managing appropriate protection agreements as required, and leading collateral discussions with the account managers and customers;
-\tPerforming customer credit risk underwriting analysis of and presenting this to senior management for approval;
-\tPartnering with other regional CRM teams to ensure 24x7 global customer risk exposure monitoring, and leading decision process when action needs to be taken to block growth in exposure;
-\tManaging through impacts of customer failures including portfolio transfers and license termination;
-\tCoordinating application process of new customers to ensure onboarding in a timely manner;
-\tAnalyzing and reporting on the region’s exposure to its customer base;

The role also consists in acting as a representative of Treasury for the region for settlement-related topics and regulatory requests:
-\tPrioritization of regional settlement initiatives;
-\tIdentify potential partners, and negotiate settlement contracts to support expansion of Mastercard’s settlement footprint;
-\tDevelop engagement model with key regulators within the region, alongside the Regulatory Affairs team; respond to regulatory enquiries as appropriate;

All About You

-\tPostgraduate degree in business or equivalent;
-\tExperience in credit risk assessment, financial statements analysis and management is a prerequisite; experience in / knowledge of the banking sector and knowledge of the Asia Pacific payments regulation landscape are a strong plus;
-\tRisk mindset: ability to think outside the box and identify potential sources of risk;
-\tProblem solving: ability to develop innovative solutions to manage/ address credit risk;
-\tAbility to efficiently coordinate a team remotely as risk managers are located locally with the business ;
-\tOutstanding written and verbal English communication skills;
-\tStrong negotiation and influencing skills, including at the very senior management levels;
-\tAdvanced Excel and PowerPoint user;
-\tCrisis management: ability to manage through a crisis, leading a team to make tough decisions with imperfect information;
-\tPositive attitude, strong work-ethic and good sense of humor;

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.