Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) Hong Kong helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. We have four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking Wealth, HSBC Life, Retail Banking Strategy and COO Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Director, Relationship Management.

Principal Responsibilities

In this role you will

Identify business opportunities and customer needs and participate in the preparation and development of annual business plan and budget

Assist the Head of Retail Business/CEO in formulating and implementing, market aligned business directions, provide input on business initiatives and projects

Monitor, supervise and motivate daily activities of Sales Team to align with company strategies and business objectives

Manage client engagement activities and enhance quality of customer service conducted by Sales Team

Identify gaps or weaknesses in controls or customer service and formulate training and development for Sales Team accordingly

Handle and resolve customer complaints on timely basis

Collaborate with other business lines for implementation of Group’s business strategy and change management

Management oversight on daily licensed activities of company, and offer guidance to Sales Team on licensed activities