The Director, Program and Financial Management and Operations, will enable our Global Digital Marketing team to successfully deliver projects across multiple markets we operate in. While reporting to the VP of Global Digital Marketing, this role will work closely with cross-functional teams including finance, operations, and other senior level management to provide valuable insights and recommendations that enhance our digital customer leadership performance. The ideal candidate will possess strong interpersonal skills, attention to detail, and the initiative to work independently. We’re looking for a talented and outgoing individual who is eager to innovate, grow, and build relationships at varying levels across the organization.

Position Responsibilities:

· Develop budgets and forecasts from financial analyses, addressing accounting-related queries and issues.

· Review business submissions for forecast preparation, challenging assumptions to refine forecast accuracy.

· Compare monthly and quarterly results against budget and forecasts, providing detailed commentary and analysis.

· Develop and implement performance measurement dashboards to highlight operational metrics and key performance indicators (KPIs).

· Work cross-functionally to support financial and reporting requirements while ensuring compliance with corporate standards and policies.

· Provide support with financial models, business cases, deep-dive analyses, reporting package improvements, and other cost optimization initiatives.

· Collaborate with segments and lines of business on key digital customer leader projects that improve customer experience digitally.

· Deliver monthly reporting of business performance across supported stakeholders and lines of business, with a primary focus on marketing cost trends, early warnings, and savings opportunities.

· Support the production, articulation, and delivery of executive-level analysis and reporting.

· Lead and execute the internal annual budget cycle, periodic forecast updates, and oversee the execution of the period-end close process.

· Oversee data analysis and collaborate closely with the Senior Director to produce and maintain reports and dashboards that visualize KPIs and other relevant data, ensuring insights help drive cost management and support strategic decisions.

· Collaborate with senior leadership, department heads, and other stakeholders to identify data and insight needs and develop solutions.

· Coordinate regularly with Finance partners across Personal and Commercial Banking and Functions Finance to ensure consistent alignment with published financial results, including the development and communication of monthly estimates.

Required Qualifications:

· CPA (or working towards CPA) is considered an asset.

· 5–10 years of progressive financial and/or accounting experience.

· Advanced skills in Access, Excel, and PowerPoint.

· Excellent analytical, problem-solving, planning, and organizational skills.

· Comfort and confidence in dealing with senior leadership and the ability to work with minimal supervision in a fast-paced environment.

· Strong interpersonal, communication, and presentation skills, with a demonstrated history of engaging with leadership in both business and finance.

· Ability to manage multiple projects simultaneously and handle competing priorities under short timelines.

· Proficiency with SAS, SQL, Databricks, Python, and Tableau is an asset.

· Strategic mindset with experience implementing and enhancing internal processes.

Preferred Certifications

Project Management Professional (PMP)

Agile Project Management (ICAgile, PMI-ACP)

Certified Scrum Master or equivalent

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.