Director, Production Shared Services **McGraw Hill** 1 Positions ID: 5781 Posted On 07/21/2025 **Job Overview** Overview Build the Future At McGraw Hill, we are dedicated to delivering digital learning experiences that transform education for learners and educators. Our focus is on creating seamless, impactful products that truly benefit our users while supporting growth and collaboration across teams. We foster a culture that values innovation, teamwork, and a balance between career growth and personal well-being. McGraw Hill conducts business through four operating segments: K-12, Higher Education, Global Professional, and International. **How can you make an impact?** McGraw Hill, the leading provider of digital and print educational solutions, is looking for a **Director, Production Shared Services** within McGraw Hill’s School business. The Director of Production Shared Services leads a centralized operations function supporting program and project delivery across K–12 product lines. This strategic role oversees portfolio management, operational execution, Agile leadership, and cross-functional engagement to deliver print and digital products on time and on budget. A key focus is building scalable systems to enhance collaboration, streamline communication, and ensure service excellence across Product, Marketing, Academic Design, Content Services, Content Licensing, and Reprints and Archives. The ideal candidate brings deep expertise in Agile delivery, Jira portfolio management, and organizational change, along with a strong background in stakeholder engagement and operational leadership. **This is a remote position open to applicants authorized to work for any employer within the United States.** **What You’ll Do:** **Strategic & Operational Leadership** + Design and implement systems, tools, and rituals that continuously improve transparency, collaboration, and execution across teams. + Lead day-to-day operations of the K–12 production shared services teams, ensuring alignment with strategic objectives, timelines, and budgets. + Manage the transition from legacy platforms (e.g., Smartsheet) to Jira, optimizing planning, tracking, and reporting capabilities. + Oversee and maintain the production roadmap. **Cross-Functional Engagement & Communication** + Develop and operationalize consistent communication channels and engagement models with teams across Product, Archive, Marketing, Sales, Academic Design, Content Licensing, and Content Services. + Serve as a strategic partner and trusted advisor to senior stakeholders, ensuring shared visibility into progress, risks, and shifting priorities. + Lead service reviews, planning sessions, and stakeholder check-ins to promote alignment and early issue resolution. + Collaborate across functions to support lean resource planning and proactively surface capacity constraints and trade-offs. + Facilitate cross-functional workshops and co-design sessions for continuous improvement and shared accountability. + Enable iterative delivery by helping teams navigate dependencies, unblock impediments, and adjust plans based on feedback and changing conditions. **Agile Ways of Working** + Champion Agile practices within the Shared Services team and broader organization, promoting responsiveness, adaptability, and continuous learning. + Guide teams through Agile adoption and maturity, reinforcing Agile mindsets and business agility in day-to-day operations. + Collaborate with Agile coaches and transformation teams to scale Agile practices and build sustainable operating models. + Integrate Agile metrics and lightweight workflows (e.g., Kanban boards, Jira dashboards) into shared services tracking. **Team Leadership & Capability Building** + Foster a growth-oriented, service-minded team culture through mentoring, development planning, and feedback. + Strengthen Production Shared Services capabilities and operational discipline through process improvement, coaching, and tool enablement. + Ensure clarity of roles, accountability, and professional development opportunities within the team. **What you bring:** + Bachelor’s Degree + 10+ years of experience in project, program, or portfolio management—ideally in educational publishing, digital media, or content production. + Over 5 years of experience leading complex, cross-functional initiatives and managing enterprise-level portfolios or shared services operations. + Proven history of leading and developing high-performing teams, fostering collaboration across functions, and driving accountability in dynamic, fast-paced environments. + Demonstrated success implementing systems and frameworks that enhance communication and collaboration across teams. + Advanced experience with Jira for project and portfolio management, including system design and rollout. + Strong understanding of Agile frameworks (e.g., Scrum, Kanban, SAFe) and Agile transformation leadership. + Exceptional interpersonal and communication skills with a proven ability to lead in a matrixed environment. + Proficient in capacity planning, stakeholder engagement, risk management, and performance tracking. + Comfortable navigating ambiguity in fast-paced environments and driving outcomes through influence and collaboration. Preferred + Certifications such as PMP, SAFe Program Consultant (SPC), Certified Scrum Professional (CSP), or equivalent. + Experience leading change initiatives, digital tool transitions, and capability-building efforts. Why work for us? The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights. Click here to learn more about our benefit offerings. The pay range for this position is between $90,000-$150,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Click here to learn more about our benefit offerings. McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email. McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email. 49349 Primary Contact 1702837431829 Jacqui Edwards , Phone Phone Phone Fax jacqui.edwards@mheducation.com Email True False True **Job Details** Categories Publishing/Printing Location Remote, Remote Job Type Employee Full/Part Full Time Company ID 695 Job REQ # 5781 \# Positions 1 Start Date 20250721 End Date 20250825 Featured Job TH Ad TH Comments **Similar Jobs** Senior Director, Academic Design Humanities McGraw Hill Director, Content Strategy & Development McGraw Hill **Share this Job** McGraw Hill **About the Company** At McGraw Hill, we believe that our contribution to unlocking a brighter future lies within the application of our deep understanding of how learning happens and how the mind develops. It exists where the science of learning meets the art of teaching. Educators have been and always will be at the core of the learning experience. The solutions we develop help educators impart their knowledge to students more efficiently. We believe that harnessing technology can enhance learning inside and outside of the classroom and deepen the connections between students and teachers to empower greater success. By partnering with educators around the globe, our learning engineers, content developers and pedagogical experts are developing increasingly open learning ecosystems that are proven to improve pass rates, elevate grades and increase engagement for each individual learner while improving outcomes for all. Why? Because learning changes everything. http://www.mheducation.com/careers (https://careers.mheducation.com/)