At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Director, Production is responsible for leading and managing a fast-paced production printing and mailing facility. Responsibilities include production operations, client and vendor relations and all facility related functions. This role is expected to promote a culture of excellence and drive operational success in alignment with Zelis initiatives. What You'll Do: + Champion the Zelis IMPACT values (Drive INNOVATION, Growth MINDSET, PEOPLE First, Act w/AGILITY, COLLABORATION, Build TRUST) + Strong focus and active contributions to the Zelis culture which includes developing and sustaining a 5S/Lean production facility + Develop and implement policies, procedures, and training programs to optimize efficiency, reduce errors, and enhance overall production quality. + Foster collaboration across departments with a focus on streamlining communication to address challenges, processes and client expectations. + Oversee all AZ production activities while working closely with the STL facility to ensure all SLA and Quality metrics are achieved + Establish and monitor performance metrics related to production output, quality, and efficiency. + Manage cost-control measures across capital expenditures, operating costs and staffing + Active contributor to strategic recommendations to maintain a “best in class” operation. + Provide strong leadership, mentorship, and development for the production supervisors and associates + Ensure adherence to HIPAA, compliance, security policies, and all company procedures, work instructions, and environmental guidelines. What You'll Bring to Zelis: + Five plus years leading a fast-paced production facility + Bachelor's degree helpful + Experience leading and developing teams + Proficient in standard Microsoft products, inventory management systems and business applications + Ability to work extended hours and maintain a flexible schedule as needed. + Experienced working with a diverse workforce + Preferred but not required bilingual in English and Spanish Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com . Disclaimer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time. Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.