Synopsis of the Role

The Canadian Consumer Solutions (CCS) organization at Equifax is seeking a results-oriented Director of Program Management and Analytics.  The role will report directly to the Line of Business leader. The CCS organization provides products to consumers focused on ID and credit protection to Canadians.  The products help protect consumers from online threats by preventing access, and also helping consumers recover if their id is stolen impacting their financial health  Products are provided to consumers via web, phone and partner channels. 

The ideal candidate will bring experience across three focus areas and should be comfortable navigating between strategic thinking and hands-on executions
 

Product Strategy & Delivery
Lead the end to end product lifecycle for data and analytics initiatives - from identifying customer and business needs to prioritizing competitive features, defining roadmaps, and delivering results across multiple teams.

Data - Driven Decision Making
Use tools like Looker, SQL/Big Query,  Excel, Google Analytics to analyze performance, uncover trends, and generate actionable insights to inform product decisions and optimize outcomes

Financial & Vendor Management
Oversee product budgets, forecasting and reporting while also managing relationships with third party vendors to ensure on-time, on budget delivery of high impact solutions.

What You'll do

Manage performance analytics for the business via specialists, including making meaning of trends, strategic implications and next steps for the team and its partners. Deliver ad hoc needs of the business with speed and strategic oversight.

Manage specific project budgets, objectives, strategies, planning and execution of the program, operations management and program reporting including annual plan.

Drive strategic Technology initiatives that are focused on having a significant positive impact on revenue and client satisfaction. Align strategic goals to overall program goals and ensure an integrated approach and success story.

Lead design, implementation and management of product development and strategic technology initiatives including approval process.  Work with the business team and partners to deliver detailed designs for business cases and projects. 

Monitor and communicate program measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and senior management. Drive communications with leadership across the business.

Direct resources, stakeholders and deliverables aligned across multiple interdependent projects within the business.

Ensure program deliverables align to the business desired outcome and support business initiatives and strategies.

Understand and drive implementation of Equifax global and industry best practices for business measurement, data and analytics applications, and CX approaches to ensure business success aligned to digital acquisition, consumer lifecycle engagement, partner opportunities, and customer experience.  

Act as the communications conduit to the Line of Business leader as required and other executive sponsors.  Conducts periodic briefings/status updates.

What Experience you need 

7+ years of experience in a combination of project management and product management, Analytics and Insights is a must

A minimum of 3 to 5 years of experience within Financial services experience, preferably with exposure to retail customers and credit 

Experience with working in D2C or a subscription-based business for at least 3 years 

3 to 5 years of Previous experience of analytics experience including customer, product and financial management.  

Strong analytical & problem-solving skills; comfortable leveraging large amounts of data from various sources to drive decisions.  Analytical skill set / tools including: Data Analysis - Excel, SQL/BigQuery.  Business Intelligence Platform - Looker.  Data Visualization -  Tableau, Looker Studio.  Tag Management - Google Tag Manager, Google Analytics , Bluetriangle

A passion for evolution, revolution, and continuous improvement to drive direct to D2C and B2B2C experiences

What could set you apart 

MBA

CPA or PMP designation

Familiarity with Big Query

Experience with analytics or managing analytic teams

Bilingual in English and French an asset (preferred, but not required)

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