Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management, MDES

Overview

Mastercard’s digital payments strategy is accelerating the transition from card payments to digital payments, using mobile phones and other devices to support issuers, merchants, and wallet providers. Consumers are expanding their range of digital activity across channels/devices every day, and you can be a key contributor in driving this evolution.

We are seeking an accomplished Product Director to join our Mastercard Digital Enablement Services (MDES) team and take responsibility for the implementation of product strategies, overseeing requirements intake and prioritization, managing product roadmaps, and leading/owning the delivery of product enhancements and value-added services. The ideal candidate would have a proven track record of managing large scale B2B digital products/solutions in the financial services, payments, mobile or related industry sectors. They will exhibit a customer-centric mindset and have an outstanding record of developing products or managing digital initiatives that deliver new services in a fast-paced and changing environment with multiple and competing priorities.


Role

The Product Director will be responsible for the development and management of products/ services within the MDES Issuer Enablement and Customer Onboarding domains. This includes B2B customer onboarding, automation and self-service applications.

This pivotal role requires a robust strategic mindset, organizational finesse, strong management discipline, and advanced leadership skills. The successful candidate should demonstrate the ability to foster strong collaboration with engineering teams, manage stakeholders across all levels, lead cross-functional teams, and effectively navigate geographical and time zone differences. The candidate should demonstrate a willingness to comprehend and engage with complex technology solutions, remaining hands-on with tools and applications as necessary.

Duties include but are not limited to:

-\tDevelop and execute product strategies, roadmaps, annual objectives and plans
-\tLead cross-functional teams
-\tGather and assess ‘voice of customer’, industry trends, market and competitive research data
-\tDefine product requirements based on strategic priorities, customer feedback, market insights
-\tConduct market research and opportunity assessments on new ideas and concepts
-\tLead ideas generation, concepts validation, business cases development, and present new ideas for executive approval
-\tOversee the demand intake and prioritization process for product enhancements
-\tManage product roadmaps and backlog items
-\tPerform analysis of products/technology vs customer needs and business requirements
-\tScope, plan, and executing large development efforts as well as small rapid product feature enhancements
-\tLead product development projects through the end-to-end product lifecycle
-\tDefine and manage business and technical requirements, UX requirements, design specifications and non-functional requirements for product development / enhancement / modernization
-\tManage the existing products, including internal solutions/platforms and customer-facing applications and services
-\tPartner with key stakeholders across the organization, including product owners, solution designers, UX designers, engineering teams, program management office, business operations and support teams, technical writers, commercialization and sales teams to develop and deliver product initiatives
-\tLead the collaboration with engineering and global technology teams to maintain and build platforms
-\tLead the engagement with the regional teams, customers and third parties to communicate product roadmaps and value propositions
-\tLead the development of product marketing materials, training materials, videos, case studies etc. in collaboration with marketing teams and vendors
-\tMonitor, track and report product performance metrics and KPIs
-\tManage user access to applications and change control processes
-\tDevelop product collateral and support materials for internal teams and external customers
-\tDeliver product training for internal support teams and external customers
-\tPresent at customer and internal forums
-\tEnsure compliance with the company policies, processes, and governance
-\tProvide leadership, guidance, development support and knowledge transfer to team members

Role requirements

-\tStrong product management experience in B2B digital products/solutions in the financial services, payments, mobile or related industry sectors
-\tHigh-energy and proactive with the ability to manage your own and team’s workload, multi-task and prioritize in fast pace environment
-\tHigh degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities and drive delivery of results
-\tStrategic business mindset and ability to translate technical product offerings into business value and customer-facing value propositions
-\tAbility to understand complex business needs, competitive offerings, and industry trends and translate them to customer-facing solutions
-\tAbility to comprehend and engage with complex technology solutions, remaining hands-on with tools and applications as necessary
-\tAbility and willingness to learn, including a high degree of technical details
-\tStrong communication skills, both verbal and written, with strong relationship, collaborative and organization and project management skills
-\tStrong ability to build rapport, lead cross-functional collaboration, and manage internal stakeholders and external partners/ vendors
-\tAbility to work effectively with cross-functional, geographically distributed teams and vendors
-\tExperienced in ideas generation, concepts validation, business cases development, building internal and external value propositions, and presenting ideas to executive audience
-\tBachelor’s degree in a relevant subject or equivalent combination of industry experience and education
-\t10+ years professional experience with demonstrable track record
-\tSkilled in using product management and reporting tools (eg. Confluence, Jira, AHA, Domo, Figma or similar tools)

All about You

-\tYou are a proactive, high-energy problem solver with passion for delivering best-in-class products for customers
-\tYou have strong organizational, planning and execution skills and ‘can-do’ and ‘will-do’ attitude
-\tExperienced in managing and developing large scale B2B digital products/solutions
-\tSkilled in operating in fast-paced and changing environment with multiple competing priorities
-\tExperienced in leading teams, including direct line management and cross-functional teams in matrix organizations
-\tUnderstand the technologies supporting the platform/product and able to hold your own in debates with other Product Managers, Engineers, Architectures and Developers
-\tExperienced in building organizational relationships, partnering with and influencing teams while commanding the respect of the individuals on the team
-\tSkilled in operating in complex matrix structures and working in fast paced environments with different teams, across different time zones, and delivering multiple projects to deadlines
-\tExperience with some of the following: Financial Services, Payments industry, Digital Commerce / e-Commerce, Cloud, Big Data, Data Science/Analytics, Microservices is a big plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.