At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com **Job Function:** Project/Program Management Group **Job Sub** **Function:** Project/Program Management **Job Category:** People Leader **All Job Posting Locations:** Titusville, New Jersey, United States of America **Job Description:** We are searching for the best talent for Director, Patient Engagement Platform Strategy & Management to be in Titusville, NJ. **About Innovative Medicine** Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine Johnson and Johnson Innovative Medicine is committed to raising the bar on patient and caregiver experience through our Patient Engagement and Customer Solutions (PECS) organization. The PECS team is accountable for the creation of personalized, seamless, and supportive experiences for patients starting treatments across the Innovative Medicine portfolio. The Director- Patient Engagement Platform Strategy and Management will lead the strategic vision, development, and optimization of J&J’s patient engagement CRM to support patient engagement and service delivery. This role is critical in ensuring the CRM platform enables compliant, personalized, and efficient patient support experiences across therapeutic areas. The Director will also lead a cross-functional team of business product managers and business analysts to deliver on the roadmap and drive operational excellence. **Key Responsibilities** **Product Ownership & Strategy** + Define and own the product roadmap for the Salesforce CRM, ensuring alignment with Patient Engagement and Customer Solutions (PECS) strategy. + Discover and identify customer unmet needs across users of the CRM, continuously evaluating the patient support and experience landscape both within the healthcare industry and beyond + Translate user needs across into features, user stories and acceptance criteria, bringing a data-driven approach to prioritize capabilities with the highest value realization to enhance patient and caregiver experiences. + Serve as the primary liaison between business stakeholders and technical teams, ensuring platform capabilities meet evolving patient support needs. **Salesforce Platform Leadership** + Leverage Salesforce modules to streamline workflows and improve service delivery. + Ensure platform configuration supports HIPAA/GDPR compliance, consent tracking, and secure data exchange with third-party vendors and hubs. + Partner with J&J IT to implement scalable, modular solutions that support future growth and innovation. **Team Leadership** + Lead, mentor, and develop a high-performing team of product owners, product analysts, experience designers and platform specialists. + Foster a culture of accountability, innovation, and continuous improvement within the team. + Manage team capacity, performance, and professional development aligned with enterprise goals. **Cross-Functional Collaboration** + Partner closely with J&J Technology to ensure platform capabilities deliver value to our customers + Collaborate with PECS operations, access teams, legal, compliance, security, and privacy to ensure CRM solutions are integrated, secure, and regulatory-compliant. + Oversee agile development cycles to deliver high-impact CRM capabilities. + Remove roadblocks and driving prioritization and decisions where required **Execution & Measurement** + Oversee CRM implementation plans, including timelines, resource allocation, and budget adherence. + Define and track KPIs to measure platform adoption, patient engagement, and operational efficiency. **Qualifications** + Bachelor’s degree required; advanced degree preferred. + Minimum 10 years of experience in healthcare, pharmaceutical, or life sciences industries, with at least 5 years in CRM product ownership or digital platform leadership. + Minimum 5 years of experience in product management, with preferred experience in digital or health product ownership + Strong proficiency with financial management + Hands-on experience with Salesforce Life Sciences Cloud or Salesforce Health Cloud, including configuration and integration. + Proven experience managing and developing high-performing teams. + Strong understanding of patient support programs, CRM workflows, and omnichannel engagement strategies. + Excellent communication, stakeholder management, and analytical skills. **Preferred Experience** + Familiarity with PECS or similar patient engagement models. + Experience with security controls (e.g., HITRUST, ISO 27001, and NIST) and data privacy regulations (e.g., HIPAA, CCPA, etc.) and pharmaceutical compliance standards. + Background in agile methodologies and digital transformation initiatives. The anticipated base pay range for this position is $146,000 to $251,850. \#Li-Hybrid The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. **Employees are eligible for the following time off benefits:** + Vacation – up to 120 hours per calendar year + Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year + Holiday pay, including Floating Holidays – up to 13 days per calendar year + Work, Personal and Family Time - up to 40 hours per calendar year For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ( ra-employeehealthsup@its.jnj.com ) or contact AskGS to be directed to your accommodation resource. **The anticipated base pay range for this position is :** $146,000 to $251,850 Additional Description for Pay Transparency: