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The Director of Patient Access provides leadership, direction, and support for developing, implementing, and managing the efficiency and effectiveness of the Patient Access operations of LCMC Health System. This includes related activities specific to pre-admission, pre-registration, admission, centralized and decentralized scheduling, financial counseling, and Patient Access vendor management. This leader will work closely with all Operational areas such as Clinical Services, Case Management, Corporate Compliance, and HIM to apply new and emerging approaches for LCMC's Patient Access Services areas. The Director will provide leadership and insight development of technology and initiatives that improve the effectiveness and enhances patient experience by meeting the service needs of all departments, patients, and customers.

The Director of Patient Access will actively look for partnering opportunities with leadership throughout the system to transform the patient experience with a focus on improving both patient access and satisfaction as well as providing leadership and accountability for strategic business units that impact patient access and service pillars of the organization. The incumbent will focus on opportunities to maximizing patient capture and retention rates by strategically re-engineering the patient access processes to improve the patient experience, increase patient volumes and retains current patients by expanding access. This position is responsible for a budget of upwards of $2+M with an overall impact of $100M of Net Revenue and a span of control of over 150 associates. The Director of Patient Access will exhibit behaviors consistent with the standards for organizational values of LCMC Health System. Demonstrates actions consistent with LCMC's "Expectations" as duties are performed on a daily basis. Span of control includes the following areas; Pre-Admission, Insurance Verification, Pre-Certification, Pre-Service Utilization Review, Centralized and De-Centralized Patient Scheduling, Hospital Registration, Financial Counseling.

EXPERIENCE QUALIFICATIONS

7 years total experience Customer service-related position, such as hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, retail or hospitality, to include 4 years of direct patient access experience (Required)2 years Management Experience.
(Required)

EDUCATION QUALIFICATIONS

Required: Bachelor’s degree in health services administration, or business-related field.Required: May substitute any equivalent combination of secondary education and training that provides the desired years of experience.Preferred: Masters Education in finance and/or business operations

LICENSES AND CERTIFICATIONS

Certification Name: CHAM, CHAA, Certification as a Medical Assistant of other medical specialty-based certification

WORK SHIFT:

Days (United States of America)

LCMC Health is a community. 

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

About University Medical Center

University Medical Center, a world class academic medical center in LCMC Health’s incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region’s safety net hospital for poor and underserved communities for 300+. Learn more about University Medical Center’s legacy and our vision of becoming the epicenter of medical care, education, and research.

Your extras

Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion.  Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do

You are welcome here. 

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.  LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

 

Simple things make the difference. 

1.    To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 

2.    To ensure quality care and service, we may use information on your application to verify your previous employment and background.  

3.    To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 

4.    To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.