Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

The Director, Omnichannel Campaign Management & Digital Lab Operations is responsible for leading the operating model and operational excellence of the AbbVie Digital Lab as well as a team of Campaign Managers covering the U.S. Therapeutics portfolio.  This role will oversee the team of Campaign Managers to drive day-to-day progress, proactively resolve issues to keep initiatives on track and enable alignment with Omnichannel Experience Leads, brand leadership and across the Digital Lab.   This role ensures Lab operations run smoothly, and is delivering against Digital Transformation strategy defined by the VP of the Digital Lab.

This role operates in a matrixed environment and interacts with senior leaders across marketing, purchasing, finance, MABI, BTS, etc. This role is the financial steward of the Lab and ensures all teams and projects within the Lab are resourced appropriately. From a culture standpoint, this role leads the Agile Ways of Working both within the Lab as well as with key stakeholders and cross-functional partners to drive our operating model in the most effective way possible.

Responsibilities:

Collaborate with the Digital Lab leadership team to oversee all program management activities related to the AbbVie Digital Lab, including Lab scaling and change management plansManage overall Digital Lab operations, including overall ways of working across media and Digital and Marketing services, driving effectiveness and efficiencies. Develop and Implement Effective Project Management Strategies: Design and execute tools, resources, and standards that are utilized team-wide to ensure consistency and maximize process efficiency across the project management team.Manage Project Management and External Agency Partnerships: Supervise and enhance relationships with external agencies to ensure effective collaboration. Focus on maximizing cost efficiency across the portfolio while delivering high-quality solutions that meet business requirements.Establish Key Performance Indicators for the Lab to measure and ensure Lab success. Create a dashboard and assess lab performance and capabilities against KPIs to identify and solve improvement opportunities to drive efficiencies and increase Lab use & optimization by brand teamsDevelop and implement platforms and tools to enable effective program management team.Lead Resource Allocation for Program Management Teams: Direct and optimize resourcing decisions across Lab PM teams to ensure optimal efficiency and effectiveness in achieving project goals.Provide strategic expertise on business case demand forecasting and resource management for Digital SteerCos across all Digital Lab functions
Qualifications
Bachelor’s degree in business or related field; MBA a plusMinimum 10 years related, operations, project management marketing or digital experienceExperience scaling an organization utilizing agile ways of workingExperience leading and managing large scale projects of significant organizational impactA high level of oral and written communication skills is requiredProgram management experience with demonstrated decision-making is requiredPerson must have demonstrated ability to work under pressure and to think strategically in problem solving and decision-makingMust have excellent persuasion and interpersonal skills in dealing with staff, management, team members, outside vendors and consultants, particularly in relationship to the implementation of new processes and business practices
Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​This job is eligible to participate in our short-term incentive programs. ​This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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