Overview How You’ll Make an Impact As the Director of the Operations Command Center (OCC) at Epsilon, you will be at the forefront of ensuring operational excellence for our client and product platforms. Through leadership, we will drive innovation and stability, minimizing system downtime while rapidly resolving incidents. You will drive partnership and collaboration with your peers to accelerate business priorities and exceed client expectations. By defining and driving pioneering process improvements, you will cultivate a culture of innovation and automation Your impact will extend through mentoring high-performing teams, managing vendor relations, and setting performance goals that propel Epsilon ahead of industry norms. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. Responsibilities What You’ll Achieve Partner with senior leadership to develop and implement innovative IT strategies for the Operations L1 team aligned with organizational goals. Lead OCC IT EI operations, optimizing processes, maintaining standards, and ensuring seamless partner engagement. Oversee daily critical issues and communicate effectively to minimize impacts. Ensure IT infrastructure aligns with security, regulatory, and compliance requirements (e.g., SOC, PCI, HIPAA, ISO). Collaborate with technology, security, and business partners to maintain Epsilon standards and policies. Build and mentor a high-performing IT team, encouraging collaboration to align technology with business priorities. Provide technical expertise to translate strategic outcomes into tactical execution. Establish performance goals and provide ongoing feedback, coaching, and development for continuous improvement. Research and analyze industry trends to benchmark organizational performance. Be responsible for vendor relationships to secure cost-effective, high-value service agreements. Participate in team/manager on-call rotations. Additional responsibilities as assigned. Qualifications What you’ll bring with you: 10+ years in leading technology operations teams, with at least 5 in a leadership role. Deep technical hands-on background in at least one technical domain (Network, Sys Admin, Engineering, etc). Demonstrable experience as a hands-on technical leader in a technical operations role. Ability to build strong relationships and deliver customer-centric outcomes. Effective communication, negotiation, and influencing skills at all organizational levels. Demonstrable track record developing and implementing technology operations strategies, and service management frameworks using SRE and automation. Strong analytical and problem-solving skills, focusing on operational excellence and automation. Ability to manage complexity and solve problems efficiently. Innovative mentality, continuously exploring new methodologies and technologies. Good knowledge of security frameworks and regulations (e.g., ISO 27001, NIST, PCI DSS). Experience leading distributed teams providing 24/7 operational support. Working knowledge of cloud platforms like AWS, Azure, and Google Cloud. Strong knowledge of ITIL or other service management frameworks. Bachelor’s degree or equivalent experience in computer science, information technology, or related field; advanced degree preferred. Why you might stand out from other talent: Demonstrable experience leading the execution of technical projects (rolled out a tool, developed a system, etc. Experience working on physical servers and cloud-based system administration with command line/scripting experience. Experience Leading and Developing first level leaders who work hands on with their teams. Experience working effectively with technology, security, and business partners for multi-functional initiatives. Leadership in fast paced IT operations with 24/7 support for large-scale client and product platforms. Led transformational changes for improved operational efficiency via process optimization, automation, and innovative problem solving. Developed and implemented technology strategies aligned with business outcomes, fostering innovation and operational excellence. Demonstrable knowledge of modern technologies, including AI and machine learning, to enhance IT operations and client engagement. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to bring value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work: Act with integrity. We are transparent and have the courage to do the right thing. Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. Innovate with purpose. We shape the market with big ideas that drive big outcomes. Respect all voices. We embrace differences and foster a culture of connection and belonging. Empower with accountability. We trust each other to own and deliver on common goals. Because You Matter YOUniverse. A work-world with you at the heart of it! At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That’s why our work-world, aptly named ‘YOUniverse’ is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do. Take a trip to YOUniverse and explore our unique benefits, here Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.