Director, IT Infrastructure & Services
Who are we, and what do we do?
Edible Brands® is an innovative, Atlanta-based company that acquires, develops, and manages a world-class portfolio of consumer and service brands. From our flagship brand, Edible Arrangements®, to the diverse portfolio under our umbrella—including Rōti Modern Mediterranean®, edible.com®, edibles.com™, freshfruit.com™, and BerryDirect®—we’ve revolutionized the way people experience food.
By combining exceptional products with cutting-edge e-commerce platforms, proprietary software, and a robust supply chain, we create memorable and accessible experiences for customers across the globe. As a dynamic, forward-thinking company, we are constantly evolving to deliver high-quality, innovative solutions that resonate with our customers and franchisees worldwide.
Purpose:
As the Director of IT Infrastructure & Services, you are responsible for building and leading a secure, scalable, and high-performing technology foundation that powers Edible’s growth, innovation, and customer experience. This role ensures our infrastructure—from cloud platforms to networks to service delivery—supports seamless operations and business agility. By modernizing IT systems, improving service management, and aligning technology with evolving business needs, this leader plays a key role in enabling digital transformation, empowering teams, and delivering exceptional experiences to our customers and employees.
Location: This position will be fully onsite at our Corporate Office in Sandy Springs, GA Monday- Friday.
Responsibilities:
Develop and implement the long-term strategy for the company’s IT infrastructure, including networks, servers, data centers, and cloud platformsOversee the delivery of IT services, ensuring high availability, reliability, and performance of all technology systems across the organizationLead, mentor, and develop a high-performing team of IT professionals, fostering a collaborative culture of continuous improvementManage the IT infrastructure and services budget, ensuring cost-effective solutions while optimizing resource allocation and operational efficiencyEnsure that IT infrastructure is secure and compliant with industry standards and regulations, and proactively address security risks and vulnerabilitiesDrive the adoption of cloud technologies, including cloud migration strategies, integration, and optimization to improve scalability and reduce costsBuild and maintain relationships with third-party vendors and service providers, ensuring they meet SLAs and deliver quality products and servicesImplement and manage ITIL-based best practices for IT service management, ensuring efficient incident management, change control, and service requestsDevelop and maintain disaster recovery and business continuity plans to minimize downtime and ensure critical systems remain operational during emergenciesContinuously evaluate emerging technologies and infrastructure trends to drive innovation and enhance the efficiency, scalability, and performance of IT systemsWork closely with other departments, including Operations, Security, and Business Units, to align IT services with organizational needs and business goalsMonitor and report on IT service performance, providing regular updates to senior leadership on infrastructure health, service levels, and key performance indicators (KPIs)Experience Requirements:
10+ years of experience in IT infrastructure management, with at least 5 years in a senior leadership or director-level role overseeing large-scale IT systems and services 5-7 years experience in Service Delivery and developing a Project Management teamBachelor's degree in Information Technology, Computer Science, Engineering, or a related field; an advanced degree (e.g., MBA, Master’s in IT) or relevant certifications (e.g., ITIL, PMP, CISSP) is highly preferredStrong technical background in IT infrastructure, including data centers, cloud computing, networking, storage, and enterprise architectureProven track record of developing and executing IT infrastructure strategies that align with business goals and drive efficiency, scalability, and securityExtensive experience managing cybersecurity risks, ensuring compliance with industry regulations (e.g., GDPR, HIPAA, PCI DSS), and implementing security best practices across IT infrastructureExperience in managing large budgets and complex projects, with the ability to balance competing priorities and ensure successful delivery of IT initiatives on time and within budget
Soft Skill Requirements:
Strategic Agility & Adaptability: Thrives in a fast-changing environment, quickly adjusts to shifting business and technology needs, and leads infrastructure transformation with vision and flexibility.Collaborative Leadership: Builds strong cross-functional relationships, fosters open communication, and leads to a partnership mindset across departments and external vendors.Strong Work Ethic & Accountability: Takes full ownership of results, drives operational excellence, and consistently goes the extra mile to ensure systems are secure, stable, and high performing.Customer-Centric Mindset: Prioritizes user experience in every decision, ensuring infrastructure and services enable seamless internal operations and exceptional external customer interactions.Team Empowerment & People Development: Invests in growing, mentoring, and celebrating team members to build a high performing, engaged, and collaborative IT organization.Calm Under Pressure & Crisis Management: Maintains composure and sound judgment during high-stakes situations, effectively leading teams through outages, incidents, or urgent challenges
What We Offer:
Strong team-oriented environment, emphasizing cross-functional partnerships The stability and resources of an industry-leading company successfully operating for 25 years, with the agility and innovation of a startup, allowing you to make a significant impact and shape our future. Growth & Development – Each team member has a visible and immediate impact on the business, offering abundant opportunities for personal and professional growth as we scale in size and sophistication Healthcare plans that include health/dental/vision insurance, 401K Plan, company-paid life insurance and short-term disability, flexible spending account options and more Paid time off, including sick days & holidays to support work-life balance
We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, religion, sex, sexual orientation, marital status, national origin, age, and disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard.