Microsoft’s Industry Team focuses on empowering customers on their AI Transformation. This team is responsible for understanding the Retail and Consumer Goods industry and our customers’ business and priorities, develop strong relationships with senior leaders by generating interest into Microsoft solutions accelerating their AI Transformation and driving revenue growth for Microsoft. As an Industry Advisor, you will have the opportunity to drive industry solution-focused sales for Microsoft. This role is responsible and accountable for originating sales, driving industry-led conversations with customers, qualifying the pipeline, and accelerating through Microsoft’s partner ecosystem. Accountabilities include developing and winning market-making opportunities that deliver customer value and enable transformational customer outcomes. As an Industry Advisor you will be the industry subject matter expert in AI Transformation, engaging with customer executives, leaders and decision makers to identify, generate and nurture new business opportunities aligned to their strategic priorities. You will articulate and position strategic business value and long-term positive results of using Microsoft's products, partners and solutions, collaborating across roles and organizations. This is a flexible work opportunity, requiring travel, with the option to work from home 50% of the time. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** **Store Operation (Korea)** This role is designed for a senior expert who partners closely with the Store Operations Director to lead and accelerate digital transformation across frontline retail environments. The ideal candidate brings deep operational experience in retail stores, combined with a strong grasp of emerging technologies such as AI, IoT, and unified commerce platforms. **Key Responsibilities:** + **Strategic Technology Enablement** : Act as a trusted advisor to the Store Operations leadership, translating operational challenges into scalable technology solutions that improve efficiency, customer experience, and workforce productivity. + **Transformation Leadership** : Lead the design and execution of transformation roadmaps, including intelligent store initiatives, AI-powered task management, and predictive analytics for inventory and staffing. + **AI & IoT Integration** : Champion the adoption of AI agents, IoT platforms (e.g. Optra), and unified commerce systems (e.g. EVA) to enable real-time visibility, automated workflows, and omnichannel execution. + **Frontline Empowerment** : Equip store associates and managers with digital tools that streamline operations, reduce turnover, and enhance decision-making—from shift scheduling to customer issue resolution. + **Cross-Functional Collaboration** : Work across merchandising, supply chain, and customer service teams to ensure alignment of digital initiatives with business goals and brand standards. **Qualifications** **Ideal Profile:** + Proven experience in store operations within large retail organisations. + Strong background in digital transformation, with hands-on experience deploying AI, POS, ERP, or IoT platforms. + Ability to engage senior stakeholders and influence cross-functional teams across regions. + Recognised as a subject matter expert with the credibility to represent the organisation in customer-facing and strategic forums. **Required/Minimum Qualifications** + Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 7+ years customer-facing experience in consumer goods, retail, management consulting, consultative selling, technology or industry-relevant equivalent management or technical work experience o OR Master's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 5+ years customer-facing experience in consumer goods, retail, management consulting, consultative selling, technology or industry-relevant equivalent management or technical work experience o OR equivalent experience. **Additional or Preferred Qualifications** + Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 15+ years customer-facing experience in a combination of consumer goods and retail industry _and_ management consulting at the Director, Principal and Associate Partner level or equivalent (strategy preferred with the likes of Accenture, PwC, EY, McKinsey, KPMG or the equivalent), consultative selling of transformative technology. o OR Master's Degree in Business or related field AND 12+ customer-facing experience in a combination of consumer Good and Retail industry _and_ management consulting at the Director, Principal or Associate Partner level or equivalent (strategy preferred with the likes of Accenture, PwC, EY, McKinsey, KPMG or the equivalent), consultative selling of transformative technology o OR equivalent experience. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .