Job Title

Organizational Leadership

- Establish a robust organizational structure for the department, integrating storytelling elements to articulate its purpose and mission.
- Develop a strategic vision aligned with CMO/IMP strategy, establishing ambitious yet realistic objectives that provide clear direction.
- Efficiently allocate resources to address departmental challenges, tackling complex problems with a proactive and effective approach.
- Identify and analyse existing obstacles and issues affecting the organization, building actionable plans for resolution and supervise their implementation.
- Act as a key contributor to CMO transversal programs, leveraging domain expertise to share valuable knowledge and experiences.
- Contribute to business strategic projects across 1A business units, monitoring and controlling the impact on day-today activities.
- Cultivate an environment of innovation within the organization, fostering a culture that encourages experimentation and the exploration of new ideas.

Partner Management
- Establish a strong network of contacts and build trust relationship across departments to secure department initiative and objectives.
- Capable to negotiate, compromise and find win-win deals with other senior managers (commercials, R&D, Product, etc.)
- Develop and implement strategies to establish and promote strategic partnerships. This involves identifying potential partners, negotiating agreements, and ensuring alignment with Amadeus' business goals.
- Regularly monitor and report on partner performance against agreed-upon metrics and service level agreements (SLAs). This includes tracking key performance indicators (KPIs) and addressing any deviations to ensure high-quality service delivery.
- Ensure that all partnerships comply with industry regulations and standards by conducting regular risk assessments, implementing mitigation strategies, and ensuring partners adhere to contractual obligations, particularly for Africa and the Middle East.
- Coordinate the allocation of resources for partner-related activities and manage budgets to ensure efficient use of resources. This includes planning for future growth and scalability of partnerships.
 

Operational Management with Partners
- Accountable for the performance and results of partner activities
- Successfully deliver against the weighted pipeline, meeting established targets.
- Optimize operational efficiency by effectively balancing team workloads.
- Foster a culture of knowledge exchange and collaboration among team members to enhance skills transfer.
- Guarantee that tailored solutions or services meet customer specified requirements.
- Develop and cultivate a customer-focused mindset across the organization.
- Establish key performance metrics to measure services delivered and organizational performance. Define appropriate threshold values to indicate successful team activities.
- Maintain high Net Promoter Score for services provided.
- Controls costs and manages budgets effectively, ensuring cost-effective use of resources and implementing cost-saving measures where possible.

Professional Service Development
- Lead the consolidation and maintenance of a comprehensive and clear Service Catalogue.
- Support cross-functional digitalization strategies to enhance the efficiency of the ordering process.
- Evaluate and specify the necessary steps to integrate newly released 1A products or features.
- Ensure serviceability requirements are identified and considered for implementation.
- Actively seek for professional service opportunities to expand and enhance our service offer.
- Supervise the creation and maintenance of an up-to-date, detailed knowledge base for implementation processes.

Continuous Service Improvement
- Identify and implement operational process improvements to enhance efficiency and reduce waste by analyzing workflows, identifying bottlenecks, and developing strategies to streamline operations.
- Promote a culture of innovation by encouraging team members to propose new ideas and best practices. Implement tools and methodologies that support continuous improvement.
- Establish key performance indicators (KPIs) to monitor the effectiveness of improvement initiatives. Regularly review performance data, gather feedback from stakeholders, and make data-driven decisions to drive further enhancements.
- Provide training and development opportunities for team members to build their skills in continuous improvement methodologies. Encourage a learning environment where employees feel empowered to contribute to improvement efforts.
- Foster cross-departmental collaboration to ensure alignment with organizational goals, and communicate the benefits and progress of continuous improvement projects to stakeholders to gain their support and engagement.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.