Columbia, SC, 29240, USA
1 day ago
Director, Implementation Enablement
Job Posting End Date: August 05 When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: + Award-winning culture + Inclusion and diversity as a priority + Performance Based Incentive Plans + Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability + Generous PTO (including paid time to volunteer!) + Up to 9.5% 401(k) employer contribution + Mental health support + Career advancement opportunities + Student loan repayment options + Tuition reimbursement + Flexible work environments **_*All the benefits listed above are subject to the terms of their individual Plans_** **.** And that’s just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! **General Summary:** The leadership role is responsible for implementing the account retention strategy to achieve the specific sales goal as it pertains to new case implementation and maintenance of existing business. The position is accountable for streamlining the current process and including a qualitative measure of success. This role will also lead, train and develop a professional team of Client Managers who are accountable for assuring a positive customer experience, building lasting relationships and focusing on growth and maintenance of the assigned block of business. This role should take into account a balanced and overall view of sales, underwriting risk, business risk, and business investment. This position has a strong partnership with National Growth Market Management and Territory Sales Management in developing and executing all phases of the large case strategies. This position must be able to effectively represent Colonial Life in joint sales presentations, customer calls, and broker calls with the field as well as external education initiatives. This role will also be responsible for facilitating and managing budget allocations. **Principal Duties and Responsibilities** + Lead a team of Senior Client Managers and Client Managers, whose specific duties include being the single point of contact for Premier Client relationships, implementing product and service solutions to retain and grow each client relationship, and providing project management or oversight of enrollment to maximize premium potential. + Responsible for strategic development and implementation of inforce Premier account programs for commercial and public sector accounts over 500 lives. + Develop and implement a growth strategy for Premier accounts. Responsible for cultivating strong relationships with Premier clients, brokers. Lobbyists, consultants and sales management to retain and expand their business. + Advocate for services and programs to protect and grow premium for accounts 500 lives and above. + Accountable for providing leadership and direction for enrollment fulfillment on assigned cases to achieve high level performance, expense management objectives, and high quality service delivery. + Drives the continued development of our Enrollment Implementation and Account Management process, to include partnering with and leading initiatives with other key sales and home office business partners that impact the success of enrollment (Risk Management, Underwriting, Claims, Marketing, Account Services, Enrollment Solutions, Sales Compensation and the Contact Center). + Develop and use of tracking and reporting capabilities designed to help manage the day-to-day effectiveness and to help develop long term business strategy for premier client accounts. + Responsible for the development and management of an effective, efficient, high volume operational business model. + Support internal and external customer visits for existing large cases. + Performs other duties as assigned **Job Specifications** + Undergraduate degree preferred or equivalent, relevant business experience + Demonstrated leadership and staff development + 5-7 years experience in the insurance industry + In-depth knowledge of Colonial functional areas ensuring complete and accurate information is reflected in the proposal responses. + Strong background in Colonial products and underwriting processes. + Understanding of Colonial’s philosophy on positioning our products, enrollment capabilities, and other services in order to effectively evaluate opportunities or the lack thereof, in requests for proposals. + Understanding the UnumProvident RFP processes with the ability to manage an effective collaboration process and develop strong partnerships. + Strong collaboration skills; demonstrated ability to partner with cross-functional resources to achieve results + Experience in evaluating and recommending appropriate, cost-effective solutions to business problems + Excellent presentation skills + Strong analytical skills and creative problem-solving capabilities + Strong negotiation skills + Strong project management skills + Proven problem solving/decision making skills + Superior written and verbal communications skills + Demonstrated team leadership and interpersonal skills + Some travel required + “Boardroom Presence” – charismatic/presents good image, good with this level of decision maker, good on their feet, good at presenting in the client’s language + Has a high level of credibility with key players in the Sales Organization and across the organization ~IN1 \#LI-KL1 Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $89,900.00-$169,900.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Colonial Life
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