Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautifulWe are Canada’s Cultural Department StoreBooks are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

We exist to add joy to our customers’ lives each and every time they interact with us and our productsOur job is to create joyful moments for our customersWe treat each other the way we’d treat a valued friendWe inspire each other to do our best workWe seek to ignite creativity and innovation every dayWe give back to the communities in which we operate

Job Description

The Director, HR is a trusted advisor and partner to the Retail field leadership team and employees. This role is pivotal in identifying solutions to key people challenges and works closely with the HR Centres of Excellence to embed and execute the five core HR processes: Staffing, Performance and Potential, Succession Management, Training and Development, and Total Rewards. As a talent champion, the Director, HR, assesses and calibrates talent against our Guiding Principles, supporting the foundation for future succession plans.

PROCESS OWNERSHIP

This role is responsible for working with their team and HR Centres of Excellence to execute and embed five core HR processes:

StaffingPerformance and PotentialSuccession ManagementTraining and DevelopmentTotal Rewards

 

KEY PERFORMANCE METRICS

Support leaders and their employees by developing and embedding exceptional HR Processes and practices to improve:My Performance Scorecard CompletionSuccession – High Potential Promotions, Moves & Reduce High Potential TurnoverIncrease Overall Employee Engagement

KEY RELATIONSHIPS

Internal:

Retail field organizationHome Office & Supply Chain leadership teamHR – Talent Development, Total Rewards, Change Management, Talent AcquisitionLegal

External:

External counselGovernmental agencies & Retail networking groups

KEY ACCOUNTABILITIES

Strategic

Support Indigo goals by executing on short-term to mid-term departmental goals (1 year)Collaborate with the HR team and leaders to formulate, implement and evaluate HR strategies that support Indigo’s mission and goalsMaintain a high level of strategic foresight by identifying customer and business needs, and adjusting departmental and team objectives accordingly

Functional

Build trusted relationships amongst all levels of the businessPartner with leaders to build people plans that support having highly engaged and successful leadership teamsPartner with leaders to advance organizational effectivenessSupport long-term succession planning and talent management for business continuity and high performanceCollaborate with the HR partners and teams across the business to have “one” calibrated point of view on talent, identifying talent issues before they affect the business.Collaborate with leadership teams to identify key roles and requirements, and support them in creating effective succession plans.Foster a “partner early, partner often” philosophy amongst the team and encourage them to involve the right cross-functional partners, at the right time to deliver the best outcome for the business.Provide ongoing and individualized feedback and coaching, flexing between different styles, adapting to different needs, and unlocking potential across the organization.Implement strategies to enhance employee engagement, productivity, and retention, fostering a positive organizational culture.Support organizations' capacity to embrace and capitalize on changeUse insights and track trends to drive people and change management practicesEnsure the execution of team deliverables and adapt team priorities based on changing needsChallenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve themMaintain knowledge of relevant laws and regulations, ensuring organizational compliance and mitigating legal risks

People

Lead a customer-focused team to foster strong client relationshipsBuild a strong team by attracting and developing the best talentBring out the best in others, empower and constructively stretch talentGive authentic feedback on performance and potentialEnsure all team members understand where they stand and have clear performance objectives aligned with Indigo and department goalsAccountable for the overall engagement, productivity, turnover and bench strength of the teamEmpower HR Managers to provide thoughtful and proactive people solutions to the businessShare technical knowledge with others and actively seek to learn from those more knowledgeable than yourselfHelp others see the impacts of their efforts and proactively engage other functions to get inputEncourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s beliefs and convey a positive image in everything you doCelebrate the diversity of thought and have an open mindsetTake an active role in fostering a culture of continual learning, taking risks without the fear of making mistakesEmbrace, champion, and influence change through your team and/or the organization

 

Qualifications

Work Experience / Education / Certifications

Minimum 10 years of HR experience, preferably in a Retail environmentMinimum 5 years of people leadership experienceLabour relations experience or exposureBachelor’s degree/College Diploma or equivalent experience, preferably in Human Resources, Business Administration, or Retail ManagementCHRP/CHRL or related designation considered an assetDemonstrated experience providing HR thought leadership to business partnersHR expertise and leadership in coaching, mentoring and developing others

Competencies / Skills / Attributes

Experience in earning and building the trust of leaders and employees by maintaining confidentialityExcellent influencing and relationship-building skillsDeep understanding and knowledge of the retail environment is considered a strong assetPossess a natural curiosity around the business and a hunger for wanting to understand “why”Ability to navigate complex Employee Relations issuesAbility to convert strategy into actionable plans and resultsStrong organizational skills with the ability to effectively manage competing prioritiesCapable of balancing patience and forcefulness, and deploying each appropriately

Other (travel, Bilingual, etc.)

Field-based roleAbility to travel up to 10% in both Canada & the US, with access to a reliable means of transportationFluent bilingualism, French and English, is considered an asset 

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process. 

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