**Role Overview** As the right hand of Site Head, the role of Workplace Experience Head is responsible for the strategic and operational leadership of the site’s G&A functions. This role ensures that all functional operations are efficient, cost-effective, and aligned with the business’s short/long-term goals. The role is to collaborate with all the related G&A functions including HR, Admin, Facilities, Infrastructure, EHS etc. and together with the site leadership to streamline processes, improve performance, and drive organizational success. Main Responsibilities: **Culture** + Fostering and promoting FME aspirational culture and values roll out in the site. Acting as the ambassador for the initiatives and engaging people around it. + Building strategies that foster high performing, customer-centric culture and best place to work, monitoring and evaluating organizational performance metrics. + Journey Management and Change Management (i.e. partnering and driving with GBS the transformation goals of FME) **Efficiency and Effectiveness** + Driving the site engagement agenda in alignment with site leadership team. + Growing a true GBS community and fostering internal networking. + Driving optimal organization design and capability, improving the ongoing GBS site processes, and organizing procedures to ensure optimal efficiency and productivity. + Driving continuous Operational Maturity and Efficiency, championing mature (up to automated controls) and risks mitigation for better employee experience and optimal business results **Communications** + Building good relationships with employees and acting as a liaison between the employees and GBS Site Leader. Easing internal communications, and uniting people across GBS to keep them moving forward. + Championing Conflict Resolution and Relationship Management + Leading critical enterprise collaborative efforts + Natural Owner/s of Integrative Changes + Credible co-owners / designers of transformation efforts, all programs leading to great outcomes. **Leadership Ambassadors** + Driving knowledge-sharing, education and innovation based on local business services sector best in class practices and solutions. + Driving strong command for data analytics for better decision-making, acting as business advisor, life coach and integrators of change and especially during uncertainties + Assisting in engaging with technology companies, service providers, advisors, regulators, and other partners in the business services sector + Providing decision-making support through analysis and recommendations. Secondary Responsibilities: **Facilities and Office Management** : Oversee the management of office facilities and resources. Ensure smooth day-to-day administrative operations. **Vendor and Contract Management** : Manage relationships with external vendors and service providers. Negotiate contracts and ensure value for money. **Budgeting and Cost Management** : Oversee the budgeting and financial planning for all backoffice functions. Optimize resources to reduce operational costs. **Health, Safety, and Compliance** : Ensure workplace safety and compliance with health and safety regulations. Implement emergency response and disaster recovery plans. **Partner with Human Resources to provide consultancy input and measure the deliveries from GBS perspective:** **Partner with the GBS Global HRBP to develop and implement the local strategic HR Planning** : Develop and implement local HR strategies aligned with business goals. Forecast and plan workforce needs to support current and future organizational goals. **Partner with the Global HR CoE - Talent Acquisition Team** : Design and implement recruitment strategies to attract top talent. **Employee Engagement and Culture** : Foster a positive and inclusive work culture. Design and implement employee engagement initiatives Implement the GBS recognition programs; Foster the GBS Engagement focus areas into the team priorities during the ramping up phase; **Partner with the HR CoE – Talent Learning and Organization Development team** : Develop and implement training programs to enhance skills and competencies. Promote leadership development initiatives. Develop the local retention programs, including implement the GBS career development and succession planning. **Partner with the country HR Ops team to manage the Employee lifecycle activities;** **Partner with the Employee Relations to manage the HR Compliance and Policies** : Ensure compliance with labor laws, company policies, and industry standards. Regularly review and update HR policies and procedures. **Qualifications, experience, know-how and skills critical for success:** 1) Required training and education: + Strategic thinking and problem-solving. + Strong leadership and team management skills. + Excellent communication and interpersonal abilities. + In-depth knowledge of Human Resource principles, practices, and employment laws. + Organizational and time management skills. + Decision-making under pressure. 2) Required professional experience (in years): + Bachelor’s degree in human resources, Business Administration, or related field (Master’s preferred). + At least 15 years of experience in HR or administration or Operations, with 5+ years in a leadership role. + Proven track record in developing and implementing organizational and administrative strategies. 3) Required personal competencies: 4) Other specialized knowledge, expertise and skills: a) Functional knowledge + Knowledge of the GBS Industry + Very good knowledge of Microsoft Office + Strong managerial and leadership skills b) IT skills + Understand and use modern communication software and systems + Ability to work in Microsoft Office + Up-to-date knowledge of IT and digitalization c) Languages + Fluency in the English language in the business environment