**About the Role** As the Head of Global Sales Operations in CommOps, you will lead and scale Uber’s global sales delivery network, managing outsourced sales operations across multiple geographies. You will partner closely with Uber’s Delivery Commercial Operations teams to operationalize Uber’s strategy to drive revenue and global market expansion. You are a passionate, energetic, hands-on leader, who has excellent global leadership skills, an ability to navigate complex, matrixed organizations, exercise thought leadership, the aptitude to facilitate operational improvements across a network of sites, and be an inspiring coach and leader. **What You’ll Do** - Own all facets of effectively managing the business relationship with Uber’s Sales Business Process Outsourcing partners (BPOs), supporting the daily activities of the sales centers, including but not limited to: - Effectively manage the dynamic and fast-paced nature of sales operations, ensuring BPO partners are equipped with the right capabilities and flexibility to operate smoothly and drive expected results. - Facilitating the delivery and execution of BPO training, quality and agent fraud prevention programs. - Ensure that Uber’s merchants consistently receive high-quality engagement, and build an ecosystem to deliver with efficiency and effectiveness. - Determine operational strategies, conduct needs assessments, operations reviews, capacity planning, and cost/benefit analyses. - Analytically drive the metrics used to evaluate Sales, including quality, efficiency and thoroughness to meet performance objectives. - Leverage best-in-class change management practices to effectively manage a high rate of change across the BPO network. - Lead a geographically distributed team of sales vendors managers who will grow and manage BPO programs across globally distributed BPO sites, supporting inbound and outbound sales, on-boarding and account management for multiple customer segments. - Partner with Uber’s Delivery Commercial Operations leaders to define BPO solutions to support new products and solve existing support and business challenges. - Work in partnership with stakeholders to drive global consistency and standardization across Uber’s BPO network while accounting for local nuance. - Support our Solutions teams to drive sales center procurement activities including vendor strategy, business requirement scoping, location assessments, request for proposal administration, and pricing and contract negotiation. - Coach, counsel, and develop team members to support them in delivery excellence and career development goals. - Demonstrate a management style that encourages collaboration, participation, and ownership, along with a continuous focus on action, customer satisfaction, support personnel satisfaction and financial management. - Develop and maintain strong working relationships with employees at every level in the company, as well as with the BPOs to identify, analyze and solve problems. - Provide insights and recommendations to the executive team on how to improve the business and deliver on business objectives through timely, in-depth and comprehensive forecasts, projections and data. **Basic Qualifications** - 10+ years of sales operations and vendor management leadership. - Experience leading large scale sales outsource operations, including developing outsource sales strategies, contract negotiations, performance management, and on/off boarding activities. - Bachelor’s degree or equivalent work experience. - Willingness to travel domestically and internationally 30 - 50% of the time. **Preferred Qualifications** - Ability to speak French, Spanish or German. - MBA preferred but not required. - Able to succeed in an ambiguous, rapidly changing environment where there are multiple priorities and tight deadlines. - Strong technical and analytical proficiency. - Exceptional verbal and written communications skills; strong storytelling and executive presence skills. - Skilled in defining, leading, and managing change across global organizations. - Strong Leadership and Management Skills: - Possess a passion for excellence leading and developing high-performance teams. - Committed to attracting and retaining top talent and fostering a passion for operational excellence. - Exceptional stakeholder management skills, including the credibility and gravitas to garner the respect of both internal and external stakeholders. - Must have the confidence to act quickly and decisively, often without an abundance of data. - Able to define a clear strategy for the organization, inspiring the team to accomplish goals and objectives. - Go get it done attitude, willing to get into the details when needed, overcome adversity and play to win for the people we serve, seizing opportunities to work without constraints. - A great teammate by nature, demonstrate a genuine give-and-take approach to problem solving, acting as a true peer and partner to relevant stakeholders across the organization. For New York, NY-based roles: The base salary range for this role is USD$221,000 per year - USD$245,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$221,000 per year - USD$245,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits). Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A). Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.