Join us to redefine an iconic brand! Constant Contact has long been a trusted partner to small businesses and nonprofits—but we're just getting started. As we enter a bold new phase of growth, we’re looking for a visionary and creative external communications leader to redefine how the world sees, feels, and connects with Constant Contact.

As Director of Global Public Relations, you'll architect and execute a bold communications vision that positions Constant Contact at the forefront of the small business revolution. This is a transformational role for a visionary communications leader ready to shape how millions of entrepreneurs worldwide connect, grow, and thrive.

You'll be the strategic force behind our most ambitious communications initiatives—driving breakthrough earned media campaigns, establishing our executives as the definitive voices in digital marketing, and orchestrating global communications strategies that fuel business growth and industry leadership.

Reporting to the Vice President of Corporate Communications, you’ll work directly with our CEO, CMO, and executive leaders to shape a brand that’s as bold and innovative as the customers we serve.

Key Responsibilities:

Architect Brand Dominance Through Earned Media

Pioneer innovative PR strategies that catapult Constant Contact's visibility and market leadership across global markets Collaborate with the Executive Creative Director and Head of Brand to develop and refine comprehensive brand strategy and narrative positioning Cultivate powerful media ecosystems with tier-1 journalists, industry tastemakers, and influential voices who shape the small business landscape Generate game-changing earned media coverage that drives measurable business impact and positions us as the undisputed leader in small business empowerment Craft story frameworks that transform how the world understands small business potential and digital marketing innovation

Build Iconic Thought Leadership

Collaborate with internal communications to create a unified executive presence that drives industry conversations Transform our leaders into sought-after voices who define the future of small business success and digital marketing evolution Design and execute thought leadership campaigns that establish Constant Contact executives as the go-to authorities for media, conferences, and industry forums Shape the global dialogue around entrepreneurship, digital transformation, and small business resilience

Drive Data-Powered Storytelling Revolution

Partner with our market insights center of excellence to transform proprietary research into compelling narratives that capture global attention Create breakthrough marketing strategies for data releases that generate widespread media coverage and establish Constant Contact as the research authority Orchestrate perfectly-timed, multi-channel campaigns that maximize the impact of every data story and research initiative Turn insights into influence, positioning our research as the definitive resource for understanding small business trends

Lead Global Communications Excellence

Spearhead communications strategy across all international markets, ensuring cohesive brand presence while driving local market relevance Build and guide world-class regional teams and agency partnerships that deliver exceptional results across diverse markets Create scalable global frameworks that amplify our message while respecting cultural nuances and market dynamics Drive measurable PR performance that demonstrates clear ROI and business impact across every market we serve

Master Crisis Leadership & Reputation Excellence

Develop bulletproof crisis communication strategies that protect and enhance brand reputation during challenging moments Lead high-stakes reputation management with decisive action and strategic thinking that turns challenges into opportunities Anticipate and neutralize potential risks while building resilient communication frameworks for long-term brand protection Command crisis situations with confidence, ensuring Constant Contact emerges stronger from every challenge

Champion Cross-Functional Innovation

Break down silos and build unprecedented collaboration across marketing and the rest of the company Execute complex, multi-stakeholder initiatives with flawless precision and unwavering attention to detail Drive alignment and accountability across diverse teams while maintaining exceptional standards and brand consistency Create systems and processes that scale excellence across every communications touchpoint What You Bring

Visionary Experience

8-12 years of progressive communications leadership in consumer technology or small business-focused environments and/or top PR agency experience working with clients in the consumer tech and SMB tech space 4+ years directing complex, multi-market communications programs that delivered transformational business results Proven track record of generating breakthrough media coverage in premier business and technology publications Demonstrated expertise in executive positioning and internal/external communications alignment

Strategic Excellence

Master of data-driven storytelling with experience transforming research into compelling media narratives Global communications expertise with successful multi-market campaign leadership Crisis communications mastery with proven ability to navigate complex reputation challenges Exceptional project management skills with meticulous attention to detail and flawless execution standards

Leadership DNA

Natural cross-functional collaborator who builds consensus and drives results across complex organizations Strategic thinker who translates ambitious business visions into executable communications strategies Detail-oriented perfectionist who maintains exceptional standards while scaling impact Cultural intelligence and global perspective with deep understanding of international market dynamics Preferred Game-Changers Degree in communications, business, or related field Deep expertise in marketing technology, small business services, or entrepreneurship ecosystems Extensive international market experience Proven track record of award-winning campaigns and industry recognition - examples or portfolio may be requested