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We are looking for a Director, Global Commercial Programs based in Brussels, Belgium or Maastricht, the Netherlands. The key purpose of this role is to plan, manage and execute the global deployment of STELLAR and other strategic commercial/cross functional programs. STELLAR will replace all Express Global Sales Solutions with a state-of-the-art CRM platform Microsoft Dynamics 365, while leveraging digital opportunities and transforming our sales processes in line with the new way of selling (SLNB).

How will you contribute to the success of DHL?Create overall Global Rollout Planning and execution, coordinating and aligning with all teams (BIT, ITS, Regions, etc.)Organize deployment activities, structure and staffing in accordance with the Rollout objectivesDesign and maintain Deployment toolkit based on input from all workstreams (Change, Training, Communication, Sales BI, Data Transformation, Pricing, IT, Capabilites etc.)Guide and direct country/Regional team to analyse readiness based on deployment toolkitDefine and continuously improve approach to onboard Regional/Country deployment Teams so they can independently start deploying to their respective Region / countryCoordinate the deployment with regional and country sales teams and other key stakeholders (BIT, ITS, Suppliers, etc.)Organize and lead discovery sessions for complex country deployments together with regional teamJointly lead complex countries deployment together with regional teamLead the deployment roadmap planning in alignment with stakeholdersDirect Regions and countries in tracking benefits of STELLAR post deploymentAct as a bridge between global team and country / region teams for deployment activitiesCoordinate and work closely with MSD365 Center of Excellence on roadmap planning, preparation, RTP and hypercare activitiesMonitor and report on deployment progress (incl. risks, exceptions, readiness, etc.)Resolve escalated issues, analyze and manage Deployment risks.

Do you have what it takes?

Bachelor’s degree or Master's degree in Commercial or Computer Science, or other related field.

10-15 years proven experience in a Sales/Commercial environment, with 5 year Global Sales/Commercial experience and/or 5-10 years Regional Sales/Commercial experience.10-15+ years proven experience in rolling out programs to Regions/Countries in a multicultural environment5-10 years proven experience in CRM spaceExcellent communication and presentation skills required up to ExCom & GMB member levelGood knowledge of Global Sales Processes. Cross-functional process knowledge (pricing, finance, etc.) considered as additional assetGood knowledge of Sales Tools, mainly STELLAR, COMET, COMET App, OMS, GO!, and GCPTProven experience in project management with focus on delivering iterative enhancementsGood knowledge of techniques for planning, monitoring and controlling programsExceptional leadership, time management, facilitation, and organizational skillsPositive attitude and deadline-drivenAnalytical and problem-solving skillsExperience in Mirocosft suite (MS Teams, MS Power Apps,MS Office, MS PowerBI, MS Azure)Ability to solve (avoid) conflicts in a diplomatic mannerFlexible approach to workProactive attitudeStrong interpersonal communication skillsStrong ability to impact and influenceStrong business/commercial acumenStrong achievement driveExperience with project Mgt tools (ADO)

Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate).

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic

☸ DHL Worldwide Network NV De Kleetlaan 1, 1831 Diegem

DHL Worldwide Network NV
De Kleetlaan 1
1831 Diegem