At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Global Risk & Compliance Organization (“GRC”) independently oversees the company’s risk-taking and risk management activities, including the comprehensive identification, management, and mitigation of risks within the Company’s risk appetite. GRC ensures the company operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. We create and maintain the overall risk management framework while ensuring legal and regulatory compliance. Our culture in Global Risk & Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

The Enterprise Risk Management and Risk Oversight (“ERM&RO”) organization within GRC is responsible for strengthening risk governance and enabling effective oversight across the enterprise, including overseeing risk management platforms and capabilities (“GRC Product”). The Manager / Director, GenAI Product will be part of the GRC Product team and will focus on implementing prioritized Generative AI use cases to enhance risk and compliance processes. The role involves designing and deploying AI-enabled solutions that improve efficiency in regulatory intelligence, policy interpretation, control testing, and issue management, while ensuring adherence to enterprise data, privacy, and risk standards. The incumbent will work closely with ERM&RO, Independent Risk Management, Data Governance, Technology, and other stakeholders to deliver solutions that are scalable, secure, and aligned with governance requirements.

Key Responsibilities:

Support the design and implementation of GenAI solutions for high-impact use cases such as automated policy query handling, regulatory change summarization, and risk data insights.

Collaborate with technology teams to integrate approved data sources and ensure compliance with enterprise data management and privacy standards.

Assist in defining evaluation metrics for solution performance, including accuracy, reliability, and user adoption, and support continuous improvement based on feedback.

Participate in change management activities including documentation, user acceptance testing, and post-implementation validation to maintain control and audit readiness.

Ensure solutions incorporate appropriate safeguards for data security, confidentiality, and compliance with internal policies and regulatory expectations.

Work with stakeholders across ERM, IRM, and GRC to align AI solutions with risk governance frameworks and reporting requirements, including readiness for periods of heightened oversight.

Qualifications:

Bachelor's or Master's degree in Computer Science, Data Science, or a related field.

Proven experience in developing and implementing AI solutions, particularly Generative AI.

Strong understanding of AI risk management and regulatory compliance.

Excellent problem-solving skills and the ability to work collaboratively with cross-functional teams.

Strong communication skills and the ability to convey complex technical concepts to non-technical stakeholders.

Preferred Qualifications:

Internal candidates preferred

Experience with AI tools and frameworks such as TensorFlow, PyTorch, or similar.

Knowledge of AI governance and risk management frameworks.

Familiarity with regulatory requirements related to AI and data privacy.

Strong analytical skills and experience with data management and centralization.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.