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The individual will assume the lead role in the delivery of facilities management (FM) services to Expedia in India.  He / she will be the single point of contact for Expedia and will be responsible for:
•    Ensuring a high level of client satisfaction, establishing, and managing the service delivery team, delivering key regional initiatives as well as ensuring consistency in processes, systems, and reporting
•    Ensuring the efficient and consistent operation of all facility activities to meet contractual obligations with respect to the property portfolio of Expedia in India. 
•    Achieving Expedia’s regional outsourcing objectives of service quality, cost savings, consistency, and risk management.

Client and Account Management
•    Be the single point of contact for Jones Lang LaSalle’s service delivery and as the escalation point in India
•    Be accountable for the service delivery to meet the contractual obligations of Jones Lang LaSalle in India
•    Manage relationships with key stakeholders in Expedia’s organization  in Bangalore, Mumbai, Gurgaon, and organize regular business review with them
•    Develop and implement, together with the Regional Account Director, a business plan which meet Expedia’s outsourcing and Jones Lang LaSalle’s objectives for the account in India.

Contract Management
•    Ensure the adherence to the contract.
•    Be responsible for the achievement of the key performance indicators, service levels and other measures as contracted.
•    Implement and manage the change control process.
•    Manage the governance process for the account in India

Financial Management
•    Assist Expedia with the development of the property budgets and forecasts in accordance with the financial timetable.
•    Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors’ targets (JLL plan)
•    Meet the agreed growth targets for the account.
•    Look for opportunities to cross-sell services.
•    Responsible for collection of fees from client and tracking of outstanding payments.

Operations
•    Be responsible for the direct management of all resources involved in the delivery of services. e.g. recruitment, performance assessment etc.
•    Actively manage the professional development of all direct reports.
•    Prepare and implement a Succession Plan for the account. 
•    Be responsible for the implementation of technology systems to support service delivery. Ensure the required reporting from the systems.
•    Develop and implement standard operating procedures and processes for the account.
•    Develop, implement and manage all regional initiatives and programs for the account. 
•    Drive client specific initiatives such as savings targets, benchmarking and best practices.
•    Source, transfer and implement best practices to the account.
•    Drive regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.
•    Establish consistency in the monthly reporting in each country.
•    Take part in the development of the regional reporting to the satisfaction of Expedia.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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