**Job Summary** We are in pursuit of a dynamic and seasoned Director of Executive Briefing Centers to spearhead our initiatives in providing outstanding customer experiences via our executive briefing centers and engagement programs. This position will be responsible for the strategic planning, development, and execution of impactful briefing sessions and engagement initiatives aimed at enhancing customer satisfaction, loyalty, and business growth. The initial focus of the Director will be to assess, elevate, and transform the program to achieve world-class excellence, ensuring a cohesive customer experience, expert staffing, and global alignment, irrespective of location. **Job Requirements** Assessment, Enhancement, and Revitalization Initiative • Evaluate briefing centers. • Implement a world-class standards plan. • Ensure consistent service. • Develop team skills. • Create program guidelines. Strategic Development and Implementation • Align strategies with goals. • Identify client themes and messaging. Executive Briefing Center Oversight • Oversee visitor experience operations. • Collaborate on agendas. • Ensure professionalism. Customer Engagement Initiatives • Develop programs to strengthen relationships. • Manage reference initiatives. • Organize loyalty-boosting events. Strategic Growth and Alliances • Drive collaborative account growth. • Enhance strategies with departments. Collaboration and Synchronization • Work with sales, product, and marketing. • Identify leadership engagement opportunities. Performance Evaluation and Reporting • Monitor KPIs. • Analyze feedback for enhancement. • Report performance. Team Guidance and Development • Lead and mentor the team. • Promote collaboration. Industry Insights and Best Practices • Stay updated on trends. • Integrate tools for effectiveness. **Qualifications** • Bachelor’s in Marketing or related field; Master’s preferred. • 10+ years in customer engagement. • Strong strategic planning and project management. • Excellent communication, capable of presenting to executives. • Proven leadership and team management. • Experience with CRM tools and engagement platforms. • Ability to analyze data for insights. • Knowledge of best practices in customer engagement. • Strong interpersonal skills and customer-centric approach. • Innovative thinker with successful initiatives. Compensation: The target salary range for this position is 198,900 - 295,900 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process. 130687 At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. **Equal Opportunity Employer:** NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. **Why NetApp?** We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches. We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future. If you want to help us build knowledge and solve big problems, let's talk.